Supporting Remote Learning Program, Indosat Ooredoo Prepares API Gift Data Platform and Maintain Network Capacity

Jakarta, 10 September 2020 - The COVID19 pandemic is accelerating digital adaptation in all sectors of people's lives. The government implement Large-Scale Social Restrictions (PSBB) and made people’s daily activities more carried out by online. Digitalization is a must for people to be able to continue their activities in the New Normal era, including the education sector which is currently implementing Remote Learning Program (PJJ) by utilizing internet technology.

Communication technology readiness is essential to accommodate these online activities. The government accommodates this need with plans to provide internet quota assistance for students and teachers. On the one hand, distributing the internet quota is become a challenge. Indosat Ooredoo understands that a technology solution is needed for massive and simple distribution of internet quota to students and teachers.

Indosat Ooredoo has prepared a platform that can be used by educational institution to support Remote Learning Program including to distribute internet data quota to students and teachers. The platform is Gift Data's API (Application Programming Interface), which is a software that allows customers to share internet quota to IM3 Ooredoo numbers thru a dashboard.

Chief Business Officer of Indosat Ooredoo, Bayu Hanantasena, said “Indosat Ooredoo is committed to supporting the Indonesia Government to enter a new normal era, especially to support the Remote Learning Program. Indosat Ooredoo's API Gift Data can send data quota in a massive, seamless, and flexible manner. This API also supports automation and customization features, which make it easier to manage data quota delivery as needed every month. We believe that this platform will be effectively used to distribute internet quotas to students and teachers to continue the education activities in Indonesia."

Indosat Ooredoo also maintains network capacity so that students and teachers can carry out the learning process properly and optimally. Indosat Ooredoo Network Operating Center (INOC) and Indosat Ooredoo Service Operating Center (ISOC) monitor and control the network 24x7 in real-time to ensure customers experience the best digital experience. INOC and ISOC will accelerate troubleshooting as well as become a national coordination center or command center.

Indosat Ooredoo operates 124,944 BTS in the first semester of 2020, of which 52,776 are 4G BTS. The addition of 27,902 4G BTS compared to the first semester of 2019, is Indosat Ooredoo's efforts to serve the increasing digital needs, especially during the new normal era due to the COVID-19 pandemic.

In addition, Indosat Ooredoo's customer service is also continuously alerted to help customers by contacting various social media and digital channels for FREE to get faster response via Twitter, Instagram, Facebook, MyIM3 application, website (, email (, dan telepom ke *185#.