National Customer Day 2020

Indosat Ooredoo Gives Customers Convenience in the Era of New Normal



Indosat Ooredoo is celebrating National Customer Day 2020 at touchpoints Call Center and Gerai Indosat also to with special gifts for selected lucky customers when they call or visit. In this New Normal era, customer can contact on our multichannel social media and digital channels for FREE for a faster response time
Starting today, Indosat Ooredoo's Digital Assistant, famously known as INDIRA, is available on Twitter @IndosatCare, which welcomes customers when sending Direct Messages. INDIRA will speed up responses to answer simple queries such as balance check, quota, package types, information on IM3 Ooredoo's latest offers, open tickets, up to information on the nearest Gerai to follow up on problems in customer telecommunication services.
Seen on picture Head of Region Jabotabek, Edi Riyanto (2 form left), SVP-Head of Retail and Device Management, M. Andre Reinaldy (right), dan SVP-Head of Customer Experience & Service Operation, Philip Joseph (2 from right) after handed over gift to customer at Gerai Indosat Ooredoo, Jakarta (4/9)

Jakarta, 04 September 2020 - This year's National Customer Day is celebrated in the midst of the Covid-19 pandemic where Indonesians are entering the era of New Normal. Indosat Ooredoo, through IM3 Ooredoo, consistently uses digital technology to present the future of Customer Engagement and Customer Experience by providing new services for the convenience of its customers.

Starting today, Indosat Ooredoo's Digital Assistant, famously known as INDIRA, is available on Twitter @IndosatCare, which welcomes customers when sending Direct Messages. INDIRA will speed up responses to answer simple queries such as balance check, quota, package types, information on IM3 Ooredoo's latest offers, open tickets, up to information on the nearest Gerai to follow up on problems in customer telecommunication services.

Chief Marketing Officer of Indosat Ooredoo, Ritesh Kumar Singh, said “Indosat Ooredoo is committed to continuing to provide the prime service and customer experience in enjoying our digital telecommunications services. The use of Artificial Intelligence (AI) technology to INDIRA which automates simple queries, will speed up the response and make it easier for customers in this new normal era. We will continue to innovate to bring tomorrow experiences, today."

Indosat Ooredoo is celebrating National Customer Day 2020 at touchpoints Call Center and Gerai Indosat also to with special gifts for selected lucky customers when they call or visit. In this New Normal era, customer can contact on our multichannel social media and digital channels for FREE for a faster response time on Twitter, Instagram, Facebook, MyIM3 application, website (www.indosatooredoo.com), email (cs@indosatooredoo.com), and dial *185#.