Important Role of Command Center in Realizing Smart City

In a typical big city, morning times are busy with people going to work. In their rush, the cars, motorbikes and other vehicles are often seen breaking traffic laws, including violating street signs and running over the traffic light.

In today’s digital era, traffic violations are easier to monitor. You may see violators on the street are being reprimanded through a speaker in traffic stops or crossovers. The officers are not on the scene, but they are monitoring the traffic through a Command Center.

Through Command Center, the officers from different departments can integrate to monitor the city’s activity with the help of CCTV. In Andi’s case, a Department of Transportation’s officer on duty, he does not only monitor one area. He can monitor three to five areas at the same time, in real time.

The function of a Command Center is not limited to monitoring purposes, but it can also receive and manage complaints from the public to be directly handled by related departments. Command Center helps in coordinating officers from different department or instances. Overall, Command Center is a center of visual and data integration, online and offline, internal and external at the same time on a large screen on the wall.

Due to the vital role, Command Center is important for a smart city. Through the technology used in Command Center facilities, bureaucratic processes can also be reduced, especially in handling public complaints. It also enables the local government to respond to emergencies faster. For example, in potential massive crowd disturbance in an area, the local government can quickly contact the police to help secure the threat to prevent any dangerous effect.

With technology, the public can submit complaints without having to make a phone call. They can use local government’s social media or third-party apps that works with the government. For example, the government of DKI Jakarta has Citizen Relation Management (CRM) application that integrates eight public complaint channels from Twitter, Facebook, DKI Jakarta’s official website, SMS, LAPOR 1708, e-mail, Qlue app, and direct complaints on districts (every Saturday).

There are other regional governments using Command Center to implement the smart city concept in their regions, such as West Java and Surabaya. The West Java Command Center was established in May 2018 and is now connected with eleven applications, while Surabaya has established its Command Center since July 2016. Some Satuan Kerja Perangkat Daerah (SKPD), or regional working units, in Surabaya has been involved in the Command Center such as Satpol PP (Public Order Enforcers), Bakesbangpol (Department of National Unity and Politics), Linmas (Public Protection), Department of Sanitation and Parks, Department of Transportation, Department of Public Works Bina Marga and Pematusan, and the Fire Department. The citizen of Surabaya can submit their complaints through a phone call to 112.