SerVoice

SerVoice is a cloud-based CPaaS service from Indosat Ooredoo that enables enterprise to communicate with consumers in real-time using voice form through applications which integrated with API, without having to build a back-end infrastructure.

SerVoice benefits for the Enterprise
  • Save human resources
  • Save infrastructure
  • Improve customer experience
  • Save marketing time
  • Multi-tenancy ore service use at the same time
  • Improve conversation security and user identity
SerVoice has 4 Services:
Voice Broadcast Solution for broadcast message in voice form to customers. More >
Voice DTMF Broadcast message solution in voice form which supported by IVR. More >
Voice OTP Voice-based service that provides OTP codes to users More >
Voice Masking Voice Masking is a voice message service that can protect identities More >
Voice Broadcast

Solution for broadcast message in voice form to customers. Supported by “text-to-speech” feature which can automate text content into voice messages.

Voice Broadcast benefits for the Enterprise
1
Engage larger audiences efficiently & cost-effectively
2
More personal and able to increase engagement with customers
3
Provides flexibility which can be connected to API system that is owned by the company or with the API provided by Indosat Ooredoo
Sample Usage
Remittance bills
Socialization one-way
Marketing campaign
Voice DTMF

Voice DTMF (Dual Tone Multi Frequency) is a broadcast message solution in voice form which supported by interactive voice response to receive feedback from consumers.

Voice DTMF benefits for the Enterprise
1
Attract larger audience efficiently and cost-effectively
2
More personal and able to increase engagement with customers
3
Provides flexibility which can be connected to API system that is owned by the company or with the API provided by Indosat Ooredoo
4
Allows for feedback with IVR interaction (interactive voice response)
Sample Usage
Telesurvey
Promo credit card
Interactive quiz
Voice OTP

Voice-based service that provides OTP codes to users.

Voice OTP Application
  • 2 Factors Authentication Real Aplication
  • Device Authentication
  • User Registration
  • E-commerce Transaction Validation
  • Password Reset
  • Money Transfer Validation
Voice OTP benefits for the Enterprise
Real time
More secure
No need internet connection
Voice OTP Services
Voice Call OTP
The OTP code will be send to end-user by voice generated (pre-recorded).
Missed Called OTP
Using the caller phone number to be and OTP code for end-user in any purpose such as phone number verification user registration, etc.
Voice Masking

Voice Masking is a voice message service that can protect identities among users to maintain the security of personal data.

Voice Masking Aplication
  • Ride hailing / ride sharing
  • E-Commerce
  • Healthcare
  • Courier Service
Voice Masking benefits for the Enterprise
Protect user privacy
Avoid revenue leakage
Use Case Voice Masking:

Taxi Online

  • Passenger (#A Number) Callsthe Drivers (#B Local Virtual Number) to order a vehicle.
  • The Drivers will received Call with a Indosat Ooredoo defined phone number as CallerID.
  • Both parties are connected without knows the real number for both parties.

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