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HOW CAN WE
HELP YOU?

Replacement

  • Where can I exchange my card?

    You can exchange your card at Indosat Ooredoo store or by calling Indosat Ooredoo's Contact Center at:

    • 185 (Im3 Ooredoo dan Mentari Ooredoo) paid for prepaid
    • 185 (Matrix Ooredoo) FREE
    • +6221 30003000 / +6221 54388888 (call from PSTN)

    Only for postpaid customer, to exchange for a USIM 4Gplus card please visit indosatooredoo.com/4G

  • What are the requirements to exchange my card at an Indosat Ooredoo store?

    In order to exchange your SIM card at an Indosat Ooredoo store you need to present your original ID Card (KTP/Paspor/KITAS/KITAP). If the SIM card exchange is done by someone else (delegated),then the requirements that must be completed are:

    • Present original ID Cards (KTP/Paspor/KITAS/KITAP) for both parties (Party I and Party II).
    • Present a Letter of Power of Attorney signed over a Rp 6,000 stamp duty
  • Does the card exchange apply for prepaid and postpaid?

    Yes, the card exchange applies for prepaid and postpaid.

  • Is there a fee for card exchange?

    Any request to replace Prepaid card for reason of lost, Customers are required to perform reload of Rp.25.000 at Indosat Ooredoo Store, - before card replacement process is initiated.

Card Exchange for Corporate Customers

  • As a corporate customer, how do I exchange my card?

    As a Corporate customer you can exchange your card at Indosat Ooredoo store or by calling the Corporate Contact Center at 021-30008686

  • What are the requirements to exchange my card at an Indosat Ooredoo store?

    For a Corporate customer the requirements that must be completed are :

    1. Present your original ID Card (KTP/Paspor/KITAS/KITAP)
    2. Present your original Corporate ID Card

    If the SIM card exchange is done by someone else (delegated), then the requirements that must be completed are :

    1. Present original ID Cards (KTP/Paspor/KITAS/KITAP) for both parties (Party I and Party II).
    2. Present your original Corporate ID Card
    3. Present a Letter of Power of Attorney with your company's letter head, signed and stamped by the authorized personel from your company.
  • How do I exchange my card via the Corporate Contact Center?

    To exchange your card through the Corporate Contact Center you can call 021- 30008686 or email to mobile.corporate@indosatooredoo.com

HOW TO ACTIVATE YOUR INDOSAT OOREDOO PREPAID CARD

  • What is prepaid registration
    Prepaid registration is a method to capture identity of customer who is using Telecommunication services. This is initiated by BRTI in order to prevent misuse of telecommunication services
  • Is Prepaid Registration compulsory?

    According to the rules, every customer that purchase a new starter pack, require to register with the actual customer identity by outlet

  • Can I do Rregister my prepaid by myself?
    Following government's order, Prepaid registration must be done by outlet and cannot be performed by customer
  • What are the fields that need to be put upon register my prepaid card?
    1. Customer is required to display authorized ID (Citizen ID/Driving License/Passport/Student Card)
      • ID
      • Full Name
      • Date and place of Birth
      • Address
  • Can I buy a starter pack and do self activation?
    Starter Pack Registration must be done by Outlet
  • If I purchase a starter pack in the Store that does not have Outlet ID, can my card be activated?
    According to the rules, new starter pack must be activated by entering Outlet ID and will be done by Outlet/Seller
  • If I could not find the retailer that sold my card previoulsy in public places, how to activate my card?
    You can come to nearest Indosat Ooredoo store to activate your SIM
  • If I purchase SP with expensive price and could not be activated due to the Outlet does not have Outlet ID, can my number be activated?
    You can come to nearest Indosat Ooredoo store to activate your SIM
  • PIN & PUK
    1. To check your PIN & PUK, you can go to myIM3:
      • Go to Feature Menu
      • PUK Information
    2. Standard PIN is 123. If wrongly entered maximum three times, then your SIM Card will be blocked
    3. PUK standard is 12345678 that can be used once your SIM card is blocked due to wrongly entered PIN three times
  • What are the initial codes for phone number with Indosat Ooredoo cellular operator?
    The initial codes for Indosat Ooredoo cellular operator begins with the number of (+62)814, (+62)815, (+62)816, (+62)855, (+62)856, (+62)857 and (+62)858.
  • How to check my Indosat Ooredoo's phone number?
    You can check your Indosat Ooredoo's phone number on the Home page of MyIM3 application. Download your MyIM3 application using this following link: http://im3.do/m3

Upgrade 4G

  • Where can I change my old SIM Card to 4G?
    You can visit nearest Indosat Ooredoo's Store or contact us at:
    • IM3 Ooredoo & Mentari Ooredoo 185 (Rp. 400/call)
    • Matrix Ooredoo 185 ( FREE
    • +6221 30003000 / +6221 543 88888 (Fixed Phone)
    Note: You can also do Postpaid 4G migration through website: indosatooredoo.com/4G
  • How to check whether or not my device is suitable for 4G Card?
    You can check your card & device at:
    • 4Gplus Ready Menu from MyIM3 Apps
    • Contact Center Indosat Ooredoo
      • Twitter @indosatcare
      • Email cs@indosatooredoo.com
      • IM3Ooredoo & Mentari Ooredoo 185 (Rp. 400/Call
      • Matrix Ooredoo 185 (FREE)
      • +6221 30003000 / +6221 54388888 (Fixed Phone)
  • Is there any certain cost to do the migration/change card from 3G to 4G?
    Change Card is FREE

Indosat Ooredoo Prepaid Re-registration

Prepare the documents

1. eKTP/ID Card
2. Family Card

Check your data

1. eKTP number
2. Family Card number

SMS to 4444

Type: ULANG#No. eKTP#No. Family Card# send to 4444 Example: ULANG#2011851708450017#0017201185170845#

  • What is Indosat Ooredoo Prepaid Re-registration?

    Indosat Ooredoo Prepaid Re-registration is a reordering process of prepaid numbers used by Indosat Ooredoo customers in accordance with the Minister of Communication and Informatics regulations no. 12 of 2016 concerning Telecommunication Services Customer Registration requiring all users of prepaid cellular telecommunication services to re-register their prepaid phone numbers, which will be adjusted to the data available at the Department of Population and Civil Registry (Dukcapil).

  • How to re-register Indosat Ooredoo prepaid number?

    Re-registration of prepaid number can be done by sending your eKTP Number (NIK) and Family Card Number or Mother's Name via SMS by using the following format:

    ULANG#eKTP Number#Family Card Number#
    Send to 4444

    Example:
    ULANG#2011851708450017#0017201185170845#

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  • Will I get an SMS notification or reply when my prepaid number is successfully re-registered?

    Yes, you will get a SMS reply if it has been successfully re-registered and validated with Dukcapil data with the following message:

    "Thank you for re-registering. For information and ease of service, download and activate myIM3 Application on your mobile immediately.”

  • Will I get SMS notifications or replies when re-registration fails due to data issues or discrepancies?

    Yes, you will get a SMS reply if re-registration has not been successful with the following narration:

    1. Failed re-registration due to incorrect SMS format:
      “Sorry, the format you entered is incorrect. SMS to 4444: ULANG#eKTP number#Family Card number# or ULANG#eKTP number#Mother’s name#”
    2. Failed re-registration due to incompatibility of data entered:
      "Sorry. The data you entered does not match to the Population Data. Make sure the data you entered is correct (according to eKTP and Family Card) and please try again."
      If you have failed to re-register more than 5 times, you will receive the following notice:
      "Sorry, the registration of your number can not be continued because the data entered does not match the Population Data. For registration visit the nearest Indosat Ooredoo Store"
    3. Failed registration due to registering the same eKTP number for more than 3 prepaid numbers via SMS:
      "Sorry. Your eKTP number has been used for the registration of 3 numbers or more. For registration assistance, please visit the nearest Indosat Ooredoo Store"
  • Is there any limit on using an eKTP number to re-register prepaid numbers via SMS?

    Re-registration via SMS for the same eKTP number is limited to 3 prepaid numbers only. To register the next prepaid number, you must visit the nearest Indosat Ooredoo Store.

  • Can I change re-registered prepaid number data?

    Changes in the data of re-registered prepaid number can be made by visiting the nearest Indosat Ooredoo Store.

  • Is there any other way I can use to re-register other than via SMS?

    At the moment, re-registration can only be done via SMS to 4444 in accordance with the above description and illustration. If you have difficulty in re-registering via SMS, then please visit Indosat Ooredoo Store or send an email to cs@indosatooredoo.com

  • What if I do not have eKTP yet?

    Population data validation conducted by the Department of Population and Civil Registry (Dukcapil)uses both eKTP numbers and Family Card information. If you do not have eKTP, then you can use the Identity Number (NIK) listed on the Family Card.

  • How to register for prepaid customers who are foreigners (expatriates)?

    For foreigners (expatriates), re-registration of prepaid numbers can be done only by visiting the nearest Indosat Ooredoo Store.

PostPaid

Billing

  • What is the advantage of Postpaid ?

    Beside competitive tarif & benefit, there are a lot of advantages using Postpaid services

    • Hassle Free : no need to refill the number
    • Full Control: control your monthly spending using Limit feature
    • Full Control: control your monthly spending using Limit feature
    • Transparent: get detail information of the usage on billing statement
    • Hybrid: you may top up to increase the Limit value, the remaining balance will become deduct your billing
    • Wider Roaming Coverage: wider roaming coverage than prepaid
  • Can I migrate my Prepaid number to Postpaid?

    Yes, prepaid number from all prefix (0815, 0816, 0856, 0857, 0858) can be migrated to Postpaid. No need to change the card, and the remaining Prepaid balance will be carried as billing deduction

  • How do I get information on my Postpaid bill?

    Indosat will send billing statement every month to your billing or email address. In addition, you may get the billing info by accessing:

    • UMB *123# menu Tagihan
    • SMS TGH to 123
    • MyIM3
    • Twitter @Indosatcare
    • Call Center cs@indosatooredoo.com
  • How do I get the billing statement?

    Summary or detail billing statement can be received

    • Printed (Hard Copy) sent to correspondence address with some charge
    • Electronic (Billing on Email) sent to email address free of charge
  • How to activate or change Billing on Email?

    You can activate or change Billing On Email via:

    • MyIM3
    • Twitter @Indosatcare
    • Call Center cs@indosatooredoo.com
    • Indosat Ooredoo Store
  • How do I get information on current usage?

    You may get the information on current usage via:

    • UMB *123# menu Tagihan
    • SMS PUL to 123
    • MyIM3
    • Twitter @Indosatcare
    • Call Center cs@indosatooredoo.com

    Current usage is excluding monthly charge, VAT, and roaming usage


  • How can I control my Postpaid usage?

    To control you Postpaid usage, you may use Limit feature with has several nominal and can be activated via

    • UMB *123# menu Limit
    • Twitter @Indosatcare
    • Call Center cs@indosatooredoo.com

    Amount of Limit is excluding monthly charge, VAT, and roaming usage

  • Why my Postpaid number cannot be used for Voice, SMS, or Internet?

    Your number probably is blocked due to

    • Usage already reached the Limit that you set before
    • Usage is exceeding the normal condition
    • Outstanding bill
    • Suspension request

    To get the detail information and open the block, you can contact

    • Twitter @Indosatcare
    • Call Center cs@indosatooredoo.com
  • How to pay my bill?

    There are several payment channels

    • Bank (Auto Debet, ATM, Cashier, Internet Banking)
    • Indosat Ooredoo Store
    • PayPro
    • Payment Point

    Complete list can be access on Payment Channel

Prepaid

  • What is Indosat Ooredoo prepaid card ?

    Prepaid Card from Indosat is called IM3 Indosat Ooredoo. Prepaid cards Prepaid IM3 Ooredoo is equipped with CLIP, CLIR, Call Hold, Call Waiting, Conference Call, Call Forwarding , Call Baring and VMB

  • What are the memory and phone book capacity of Pre-paid Card Indosat Ooredoo?

    The memory capacity of Pre-paid Indosat Ooredoo reaches 64 Kb with phone book feature capable of storing until 250 telephone numbers.

  • What is the validity mechanism of Pre-paid Card Indosat Ooredoo?

    The validity of Pre-paid card Indosat Ooredoo will follow the longest validity, and not the active validity of credit that has been recharged.

  • Can I use Pre-paid Card Indosat Ooredoo abroad?

    Pre-paid card Indosat Ooredoo can be used in some countries using the networks of operators cooperating with Indosat Ooredoo.

  • How do I do a credit top-up?
    There are several ways to top up your prepaid number:
    1. Credit card/Debit card
      • myIM3 app
        • Click ‘Top Up’ button
        • Select ‘Card’
        • Select nominal
        • Click send and follow the next instructions
      • Via website https://topup.indosatooredoo.com/
        • Click ‘Top Up’
        • Insert phone number
        • Select nominal and follow the next instructions
    2. PayPro (make sure you are registered)
      • myIM3 app
        • Select ‘PayPro’
        • Select nominal
        • Insert PayPro PIN
        • Click ‘Send’
        • Click ‘Pay’
    3. Bank (ATM, internet banking, SMS banking and mobile banking)
    4. Electronic (outlet, minimarket, e-commerce)
    5. Voucher
      • myIM3 app
        • Click ‘Top up’
        • Select ‘Voucher’
        • Insert 14 digits voucher code or scan voucher code. Click ‘Send’
          • Dial *556* <14 digits voucher code> then press ‘Yes/OK’
  • How to contact Indosat Ooredoo contact center?

    How to Contact Indosat Ooredoo Contact Center

    • Mention @indosatcare
    • Email to cs@indosatooredoo.com
    • myIM3
  • How can I activate voice mail on Pre-Paid Card Indosat Ooredoo?

    For the Voice Mail feature is no need to activate because it is an automatic is on. You will be charged Rp. 220 per call to listen to the incoming messages to your Voice Mail service.

  • How can I activate Super Internet Package on Pre-Paid Card Indosat Ooredoo?
    1. via UMB
      • Call *123#
      • Choose Internet dan Blackberry
      • Choose Package you prefer.
    2. via myIM3

  • How can I transfer credit to the same Pre-Paid Indosat Ooredoo?

    You can transfer credit to the same Pre-Paid Indosat Ooredoo by two ways.

    Via SMS:

    Type Transferpulsa (Credit Transfer), Target Number, Nominal of Pulse and sent to 151.

    For example: Transfer credit 08151234567 5000, sent to 151 (every credit transfer shall be charged with Rp600 tariff).

    Response SMS will be sent containing TOKEN code. To process the credit transfer, type: OK(token) sent to 151.

    Another SMS response will be received.

    For example: you will transfer credit to 08151234567 at Rp 5.000 on dd-mm-yyyy (Trans.ID=xxxx)

    via UMB:

    Press *123*7*2*3#

  • How do I unblock Reload voucher that is previously block due to wrongly enter the 14-digit secret code?

    Throgh Indosat Ooredoo Contact Center

    • Mention @indosatcare
    • Email to cs@indosatooredoo.com
    • myIM3
  • How can I identify PUK Number?
    Untuk mengetahui nomor PUK bisa melalui :

    To check the PUK number can be through:

    1. Application myIM3:
      • Select the Features
      • Choose the PUK Information
    2. Throgh Indosat Ooredoo Contact Center
      • Mention @indosatcare
      • Email to cs@indosatooredoo.com
  • For damaged/missing Pre-paid card Indosat Ooredoo, can I use the same number again?

    Yes, the same number can be used again as long as It is still active. You can visit Indosat Ooredoo store for free replacement.

Internet

  • Why I can’t use internet?
    1. Make sure you have an internet package and still active
    2. If you do not have internet package make sure you balance enough
    3. For postpaid customers make sure your number is active and the limit is sufficient
    4. For corporate customers your number have an internet service
    5. Make sure your device settings are correct
    6. Internet signal is in good condition
    7. If you believe points 1 - 6 are correct please restart your handset
    8. If there is still problem please contact our customer service
  • Why am I getting charged with a retail internet tariff when I access the internet?
    1. You Will be charged internet /kb IF you do NOT have ACTIVE internet package or Blackberry packages (Blackberry OS 10 below)
    2. If you are subscribed to the Internet quota, make sure you still have enough quota. If you have used up your entire quota, then you will be charged with a tariff per Kb when you access the Internet. To check remaining quota you can use myIM3 Apps
    3. For users who subscribed to Blackberry Gaul and Gaul Banget, make sure you are not using a third party application, such as WhatsApp
  • What is the meaning of Fair Usage Limit?
    Fair Usage Limit (FUP) is a data usage limit in accordance with certain amount owned package, wherein the data access speed will decrease as the use of data already reached the limit of Fair Usage (FUP)
  • What should I do if I get 'Failed Registration' notification?
    1. Make sure you have sufficient mobile credit
    2. Make sure you have sufficient limit (if your number is postpaid)
    3. Make sure your mobile phone number is on active condition and not exceeding your time limit (Prepaid); Make sure your number is NOT on blocked status.
    4. If you've followed step 1 to 3, let's try to off data service in your handset and try to register yourself again.
  • Are there any tips to increasing good network quality?
    1. Airplane Mode
    Turn on Airplane mode for 5 secs and then turn it off. Your cell phone will stop trying to connect to cell tower yielding weak signal and search for new nell tower with stronger signal
    2. Move Other Devices
    Other electronics can interfere with the signals your phone uses to communicate. Simply getting away from other devices can reduce the interference that is impeding your device
    3. Battery Power
    Charge your phone to give it more power to operate its signal search function. Because when your battery is lower than 25% charged, the phone automatically goes into energy conservation mode that does not search as hard for signal anymore
    4. Closing Your Apps
    Close all non-essential apps and web pages. Why? The processor can use all its resources and max power to perform cell signal search function, instead of diverting some of its power to maintain running apps and web pages.
  • Why am I getting charged with a retail internet tariff when I access the internet?
    You were registered to Internet Retail Rates (/KB) if you're not registered the main internet quota package at all
    when you were browsing the internet. Make sure your Balance is fulfilled when the package is extended,
    if it is not enough then you would be charged by the retail internet.
  • Why can't I access some website pages when Indosat Ooredoo Netsafe notification appears?
    Whenever Indosat Ooredoo Netsafe notification shows up, it means that you have entered a website page that has been blocked due to its possible negative content(s) in accordance with the Regulations of the Minister of Communication and Information Technology Republic of Indonesia No. 19 of 2014 about Management of Negatively Charged Internet Sites. Indosat Ooredoo complies with all regulations imposed by the Ministry of Communication and Information Technology to provide clean and comfortable internet access, in order to protect consumers from negative internet contents.

Top Up

  • How to top up using voucher code?
    For prepaid card top up using voucher code can be through:
    • myIM3 app
      • Click the 'top up button'
      • Select 'voucher'
      • Insert the 14 digit voucher code or scan the voucher code.
      • Click 'Send'
    • Press *556*(14 digit voucher number) then press 'Yes/OK'

SMS & Telepon

  • Why can’t I make an outgoing call?
    • Make sure your credit is sufficient or your bill’s outstanding amounts are paid. Check your bill amount and credit balance on your myIM3 app.
    • If you are a corporate customer, make sure that the package you’re subscribed to can be used to make an outgoing call.
    • Refresh your network. If problem persists, please update your location by following these steps:
      • Android: Switch to 'Manual Network' on your ‘Mobile Networks’ menu, select a different operator first, and then select ‘Indosat.’
      • iOS: Go to ‘Settings → General → Reset → Reset Network Settings’ - Turn off your handset and wait a few moments before turning it back on.
    • Check the call details you receive:
      • The number you are calling is either inactive or out of reach
        Make sure the destination number is active. Calls cannot be made if the destination number is inactive.
      • The number you are calling is busy
        Make sure the destination number is not on another call or on 'Call Divert' mode. Calls cannot be made if the ‘Call Divert’ mode on destination number is turned on.
      • The number you are calling cannot be reached
        Make sure the FDN (Fixed Dialing Number) feature is OFF.
      • You have reached the limit to make a call
        If you are a postpaid user, make sure your call quota is still sufficient to make a call. Type BALANCE and send to 888.
    • Make sure your device is not experiencing problems by using your SIM card in another device.
    • If the problem still occurs, please contact us at:
      • Twitter @indosatcare
      • E-mail cs@indosatooredoo.com
      • myIM3, at menu ‘Contact Us’
      • Web portal, click here
  • Why can’t I receive an incoming call?
    • Make sure your postpaid number is active.
    • Refresh your network. If problem persists, please update your location by following these steps:
      • Android: Switch to 'Manual Network' on your ‘Mobile Networks’ menu, select a different operator first, and then select ‘Indosat.’
      • iOS: Go to ‘Settings → General → Reset → Reset Network Settings’ - Turn off your handset and wait a few moments before turning it back on.
    • Check the call details the caller receives:
      • The number you are calling is being diverted
        If the information the caller receives is ‘the number is being diverted’, turn off the ‘Call orward’ mode on your device settings.
      • The number you are calling is busy
        If your number is active and not on another call, refresh your network settings (point 2) and try again.
    • If the problem still occurs, please contact us at:
      • Twitter @indosatcare
      • E-mail cs@indosatooredoo.com
      • myIM3, at ‘Contact Us’ menu
      • Web portal, click here

Freedom Sim

  • What is Kartu Perdana IM3 Ooredoo?
    With Kartu Perdana IM3 Ooredoo, you call to all operators with tariff start from Rp.1/second. For you who activate Kartu Perdana IM3 Ooredoo in Java (exclude Serang and Madura) and some Lampung area since X May 2017 will get this new tariff.
  • Can I use International destination with these tariff?
    No, these tariff only for domestic destinations
  • Can I use bonus SMS for VAS subscription and International SMS?
    Bonus SMS cannot be used for VAS subscription and International SMS.
  • How about validity period of bonus SMS?
    Validity period of bonus SMS only up to 24.00 in each day and cannot be used or accumulated on the next day.
  • How do we check bonus SMS and bonus internet?
    For bonus SMS: dial *555*7#
    For bonus Internet: dial *555*11#
  • How terms and conditions for customers who activate card first time outside of the areas that mentioned in the detail tariff?
    For customers who activate card first time located outside of the areas that mentioned in detail tariff above, will follow terms and conditions in this link https://indosatooredoo.com/en/personal/producttariff/im3/perdana-rp1
  • Why I get pop-up notification about voice add-on to Indosat Ooredoo numbers from *123*333#?
    This offering eligible only for IM3 Ooredoo Aplikasi Tanpa Kuota +Rp.1 customers who active since 8 May 2017. Customers able to buy add-on package for call to Indosat Ooredoo (timeand 00-17 & 17-24) via *123*333#

Freedom Mini

  • What are the benefits of Freedom Minis package?
    By using the Freedom Minis package you will get UNLIMITED Internet, Calls & SMS to all Indosat Ooredoo customers with additional Calls and SMS quota to other operators starting from Rp 1.000
  • Does the Freedom Minis package apply for all Indosat Ooredoo numbers?
    Freedom Minis package applies to only IM3 Ooredoo and Mentari Ooredoo
  • How do I register to the Freedom Minis package?
    Registration to the Freedom Minis package can be done by:
  • How long is the Freedom Minis package active?
    Call & SMS package is active all day up until 24:00
  • Is the Freedom Minis package eligible for automatic renewal?
    Daily Internet package and Komplit package is eligible for automatic renewal, meanwhile Call & SMS package is not.
  • How can I check my Internet usage and Call & SMS quota?
    To check your Internet usage and Call & SMS quote, press *123*88# then choose info.
  • Can the UNLIMITED Internet, Calls & SMS to all Indosat Ooredoo customers be used throughout Indonesia?
    Yes, the UNLIMITED Internet, Calls & SMS can be used throughout Indonesia.
  • Can I use the UNLIMITED Calls & SMS to other operators?
    UNLIMITED Calls & SMS can only be used to Indosat Ooredoo customers and does not apply to other operators.
  • Can I use my UNLIMITED Internet outside Indonesia?
    No, UNLIMITED Internet from the Freedom Minis package is for domestic use only.
  • If I’m registered to the daily unlimited Internet package or Komlit package, can I register to other Internet packages?
    If you are registered to the daily unlimited Internet package or Komplit package then register to other Internet packages, your remaining quota will be replaced by the new package benefits.
  • Can I purchase other Call & SMS packages if I’m already registered with the Freedom Minis package?
    Yes, you can buy other Call & SMS packages.

Freedom Combo

  • What is Freedom Combo?
    Freedom Combo is a new package from Indosat Ooredoo which enable customer to get benefit Internet access in all network, STREAM ON for streaming music & movie and quota to access popular daily apps. UNLIMITED Voice & SMS to all Indosat Ooredoo number. 24 HOURS.
    Now with Freedom Combo, customer doesn’t have to worry about losing leftover quota, because now with Freedom Combo newest feature “DATA ROLLOVER”, leftover quota can be used in the next month
  • What is the benefit of Freedom Combo package?
    The benefit of Freedom Combo are:
    • ALL-IN internet packages
    • Without Timeband
    • Quota for All Network
    • DATA ROLLOVER
    • STREAM ON + Quota for Apps
    • UNLIMITED Call within Indosat Ooredoo Network
  • What is DATA ROLLOVER?
    DATA ROLLOVER is the newest feature from im3 ooredoo that enable customer to use their leftover quota in the next month for one year
    With DATA ROLLOVER you won’t lose your left over quota
  • How to get DATA ROLLOVER in Freedom Combo?
    Just by subscribing to Freedom Combo and make sure that you always have credit for package renewal, then your leftover quota can be use and accumulated in the next period
  • What is STREAM ON and Quota for Apps?
    Quota for Apps and STREAM ON is Freedom Combo feature which allow user to stream music & movie and also access popular daily apps without using their main quota.
    Details of STREAM ON + Quota for Apps benefit:
    Package STREAM ON + Quota for Apps
    Freedom M 1GB
    Freedom L 2GB
    Freedom XL 3GB
    Freedom XXL 5GB
  • How can I register to Freedom Combo package?
    Freedom Combo Package registration can be done by the following ways:
    1. Text to 363, using following keyword:
      Package Keyword to 363
      Freedom M Rp 59rb Freedom (space) M
      Freedom L Rp 99rb Freedom (space) L
      Freedom XL Rp 149rb Freedom (space) XL
      Freedom XXL Rp 199rb Freedom (space) XXL
    2. UMB *123#
    3. myIM3 ( https://mycare.indosatooredoo.com)
    4. Website www.indosatooredoo.com/freedom-combo
  • How fast is internet speed for Freedom Combo package?
    Internet speed up to to 185 Mbps(Download), using 4G network, supported devices and USIM 4G.
  • Does Freedom Combo package apply for all Indosat Ooredoo Number?
    Freedom Combo package valid for IM3 Ooredoo and Mentari Ooredoo
  • How’s the internet usage of Freedom Combo hierarchy?
    Hierarchy of Freedom Combo internet usage:
    • Local Quota if Any
    • 4G quota (in 4G coverage)
    • Stream On & Apps On
    • Rollover Quota if Any
    • Main Quota
    • Main Account
  • How to check balance of Freedom Combo Quota and bonus 4G quota?
    To check the left-over quota of Freedom Combo Package, do one of the followings:
      SMS, type USAGE to 363
    1. UMB, press *123#
    2. myIM3 ( https://mycare.indosatooredoo.com)
  • What will happen if I run out internet quota?
    Customer will be charge with retail charging Rp 2/KB or buy Extra Quota as follow:
    24 Hours EXTRA Package Quota Keyword to 363
    Rp 15,000 200 MB EXTRA (space) 15K
    Rp 25,000 600 MB EXTRA (space) 25K
    Rp 40,000 2 GB EXTRA (space) 40K
    Rp 60,000 4 GB EXTRA (space) 60K
    Rp 80,000 6 GB EXTRA (space) 80K
  • Is there any automatic renewal for Freedom Combo package? And can I get PROMO BONUS 4G quota?
    Yes, there will be automatic renewal as long as customer have sufficient balance, your left over quota will be accumulated in the next month
  • What will happen to my remaining Freedom Combo benefit if I re-buy another internet package?
    The following conditions will apply if you purchase other Internet quota packages while having the Freedom Combo Package left-over benefits:
    1. When you buy equal or higher price Freedom Combo package, your Freedom Combo main quota will be accumulated and other benefits (voice and SMS) will be replaced by new package benefits.
    2. When you buy any lower price Freedom Combo package, your all Freedom Combo benefits will be replaced by new package benefits.
    3. When you buy any equal or higher price Super Internet Quota package, your Freedom Combo main quota data benefit will be accumulated and other benefits (voice and SMS) could be used until end of package valid date.
    4. When you buy any lower price Super Internet package, your all Freedom Combo benefits will be replaced by new package benefits.
  • Can I use data quota for roaming?
    No, quota internet is for domestic use only
  • Can I use my unlimited voice call to any cellular number?
    No, you can not. Unlimited voice call only apply to Indosat Ooredoo number.
  • Can I use my voice call benefit to Indosat Ooredoo located outside Indonesia?
    Yes, you can use Free Calling benefits to call any Indosat Ooredoo number that on roaming abroad. And the destination number would be charged with operator roaming partner tariff.
    Free call only applied for domestic.
  • While I using Freedom Combo package, can I buy another voice call package?
    Yes, you can buy other package for voice while you subscribe Freedom Combo package.
  • Is Fair Usage Policy (FUP) applying to Unlimited bonus?
    For customers comfort in using the service, especially for UNLIMITED 4G internet access and UNLIMITED Calls, Fair Usage Policy (FUP) is applied
  • If I’m a Freedom Combo user, can I get a free subscription to Spotify?
    Yes. Start from May 26, 2016, all Freedom Combo customers will get a free subscription to Spotify Premium. Free 1 month Spotify Premium only for Freedom Combo customers who just create Spotify account or who are using Spotify FREEmium. If you already subscribe Spotify Premium, you will not get this benefit.
    Freedom Combo Before
    M Disc 20% Spotify Premium Subscription
    L Disc 20% Spotify Premium Subscription
    XL
    • FREE 1 Month Spotify Premium
    • Disc 50% For Renewal Spotify Premium
    XXL
    • FREE 1 Month Spotify Premium
    • Disc 50% For Renewal Spotify Premium
  • Why do I need to subscribe Spotify Premium? What is the benefit for me?
    Spotify Premium is a streaming music service to over 30 million songs , the benefit of it such as :
    • Play any song
    • Download music & listen offline
    • Without ads
    • The sound quality is better

Freedom Internet Plus

  • What is Freedom Internet Plus?

    Freedom Internet Plus is a new package from Indosat Ooredoo which enable you to get internet access in Indosat Ooredoo Network without timeband and 4G Bonus
    Your leftover quota can be used/accumulated if your package is successfully renewaled

  • What is the benefit of Freedom Internet Plus?

    Benefit of Freedom Internet Plus are :

    • High Speed internet connection in strongest data network
    • 4G Quota
    • DATA ROLLOVER
    • Applied for 24 HOURS
    • Applicable to use on all Indosat Ooredoo Network
    • Extra quota to access your daily favorite apps
  • What is Data Rollover?

    DATA ROLLOVER is the newest feature from im3 ooredoo that enable customer to use their leftover quota in the next month for one year
    With DATA ROLLOVER you won’t lose your left over quota

  • What is Night Quota?

    Night quota is a quota for internet usage that can be used starting from 01.00 until 06.00

  • How to get Data Rollover in Freedom Internet Plus Package?

    Just by subscribing to Freedom Internet Plus Monthly Package and make sure that you always have credit for package renewal, then your leftover quota can be use and accumulated in the next period

  • If I subscribe to daily or weekly package, can I get the Data Rollover feature?
    No, Data Rollover only apply for Monthly Package
  • What is "APLIKASI TANPA KUOTA"?

    "APLIKASI TANPA KUOTA" is a feature which allow user to use popular apps without using their main quota. Details of "APLIKASI TANPA KUOTA":

    Package Quota
    Internet 1GB 500MB
    Internet 2GB 500MB
    Internet 3GB 500MB
    Internet 5GB 500MB
    Internet 8GB 500MB
  • What will happen if my card is in grace period end has remaining quota balance?

    Your remaining internet quota balance could not be used in grace period

  • How can I register to Internet Package and get 4G quota Bonus?

    Internet Package Registration steps are:

    1. Dial *123# then choose Internet Package
    2. Access through myIM3 (https://mycare.indosatooredoo.com) Download myIM3 apps on google play, apps store, marketplace, Blackberry appworld
    3. Text to 363 with keywords as follow:
      Internet Package Price (Rp) Quota SMS keyword to 363 Info
      Daily
      (1 day)
      1.500 5 MB Harian1K Automatic renewal
      3.000 15 MB Harian3K One time purchase
      4.000 15 MB Internet3K Automatic renewal
      5.500 50 MB Harian5K One time purchase
      5.500 50 MB Internet5K Automatic renewal
      Weekly
      (7 day)
      10.000 100 MB Internet10K Automatic renewal
      Monthly
      (30 day)
      40.000 1GB + 1GB(4G) Internet40K Automatic renewal
      60.000 2GB + 2GB(4G) Internet60K Automatic renewal
      80.000 4GB + 4GB(4G) Internet80K Automatic renewal
      130.000 5GB + 5GB(4G) Internet130K Automatic renewal
      160.000 8 GB + 8 GB(4G) Internet160K Automatic renewal
  • How fast is Internet Package internet speed access?
    Internet access speed Download is up to 185 Mbps , applied in 4G network, using supported devices and using USIM 4G
  • How to check my remaining internet quota?

    To check remaining quota internet you can access to:

    • Dial *123#, choose Internet Package then choose "Status & Info"
    • myIM3 Download myIM3 apps on google play, apps store, marketplace, Blackberry appworld
    • Text "USAGE" to 363
  • What will happen if I run out of 4G quota bonus?
    If 4G quota 4G is depleted, next usage will take your main quota balance
  • What will happen if I run of internet quota?

    You will be charged with retail charging Rp 2/KB or buy Extra Quota as follow :

    • Extra 24 Hours
      Extra 24 Hour Quota Keyword text to 363
      Rp 15.000 200 MB EXTRA 15K
      Rp 25.000 600 MB EXTRA 25K
      Rp 40.000 2 GB EXTRA 40K
      Rp 60.000 4 GB EXTRA 60K
      Rp 80.000 6 GB EXTRA 80K
    • Extra Night
      Extra Night
      01:00 - 06:00
      Quota Keyword to 363
      Rp 7.900 600 MB EXTRAMALAM 7900
      Rp 20.000 2 GB EXTRAMALAM 20K
  • Could this Freedom Internet Plus Package be added to Extra Malam quota?
    Yes, Extra Malam Quota can be added to Freedom Internet Plus Package and can be used between 01-06 AM.
  • Could this Internet Package be given as Gift package?
    YES, Fredom Internet Plus Package can be sent to Indosat Ooredoo number with no data service (internet or blackberry).
  • Is there Any automatic renewal for Freedom Internet Plus Package?
    Yes, there will be automatic on Freedom internet plus package if there is sufficient balance, the leftover quota will be accumulated but there are some package without automatic renewal (please see question number 7)
  • What will happen to my remaining Freedom Internet Plus Package if I buy any other data package? What if vice versa?

    If customer still active in Freedom Internet Plus Package and want to any other data package (and vice versa), it will applied as rule below :

    • If rebuy to similar package or higher price package then remaining quota from previous package will be accumulated
    • If rebuy to lower package then remaining quota from previous package will be deleted
    • Active package period time will refer to the last registered package
  • Can I subscribe to Freedom Internet Plus Package, Freedom combo or Super Internet in the same time?
    No. you can only subscribe to 1 package
  • Can I use internet package for roaming?
    No. package quota is for domestic use only. Any roaming usage will be charged in local roaming tariff

Obrol Packages

  • What is Paket Obrol?
    Paket Obrol is Unlimited Call package to Indosat Ooredoo numbers. Paket Obrol have kind of packages, Paket Obrol Siang, Paket Obrol Malam and Paket Obrol 24 Jam
  • Is Paket Obrol can be registered by all subscribers?
    Paket Obrol only be registered by subscribers who activate IM3 Ooredoo Prepaid card since 8 May 2017 in Jawa (exclude Serang & Madura), Lampung, Sribawono, Baturaja, & Metro Kotabumi (exclude Lahat & Lubuk Linggau)
  • How to register Paket Obrol?
    Subscribers can be registered Paket Obrol by dialing *123# and choose submenu Nelpon on menu Internet/Nelp/SMS or *123*333#
  • Why price of Paket Obrol different in each area?
    Paket Obrol have diffrenet price in each location. Subscribers are advised to by dialing *123# and choose submenu Nelpon on menu Internet/Nelp/SMS or *123*333# to know actual price.
  • Is Paket Obrol have fair usage policy?
    Paket Obrol have fair usage policy for Paket Obrol Siang is 1000 Minutes valid on 00 – 17, Paket Obrol Malam is 400 Minutes valid on 17 – 24, and Paket Obrol 24 Jam is 1000 Minutes valid 24 hour after success registration.

Paket Nelpon

  • What is the Phone Call Package?

    The Phone Call package is a new package from Indosat Ooredoo that allows you to communicate with other Indosat Ooredoo users or other operators for 24 hours.

  • Why should I purchase the Phone Call Package?

    You can freely choose the Phone Call Package that best suits your needs, with a selection ranging from daily, weekly, and monthly packages. In addition, our new Phone Call package comes in various affordable prices.

  • Can I purchase other phone call packages at the same time with this new phone call package?

    Yes. You can purchase other phone call packages at the same time with this new phone call package, or you can also purchase the same phone call package repeatedly. The phone call quota will be accumulated.

  • Can the Phone Call Package be used abroad?

    No, the quota of the phone call package is only applicable for domestic use. International tariff will be charged for international roaming in accordance with the regulation of the country concerned.

  • What if I reach the limit of the phone call quota in the middle of a phone call?

    The ongoing phone call will be terminated, and applicable normal retail tariff will be charged to the excess minutes.

  • In what areas is this phone call package applicable?

    This phone call package is applicable in all areas of Indonesia.


Paket SMS

  • What is the SMS Package?

    The SMS package is a new package from Indosat Ooredoo that allows you to communicate through SMS with other Indosat Ooredoo users or other operators for 24 hours.

  • Why should I purchase the SMS package?

    You can freely choose the SMS Package that best suits your needs, with a selection ranging from daily, weekly, and monthly packages. In addition, our new SMS package come in various affordable price.

  • Can I purchase other SMS packages at the same time with this new SMS package?

    Yes. You can purchase other SMS packages at the same time with this new SMS package, or you can also purchase the same SMS package repeatedly. The SMS quota will be accumulated.

  • Can the SMS package be used abroad?

    No, the quota of the SMS package is only applicable for domestic use. International tariff will be charged for international roaming in accordance with the regulation of the country concerned.

  • What if I run out of my SMS quota benefit?

    Applicable normal retail tariff will be charged to the excess SMS.

  • In what areas is this SMS package applicable?

    This SMS package is applicable in all areas of Indonesia.

Freedom Bundle

  • What is the Freedom Bundle?

    Freedom Bundle is a smartphone package that uses IMEI tagging. Based on IMEI tagging, the system will recognize and select certain existing campaigns to be offered to certain customers.

  • Does this program only apply to new Indosat Ooredoo customers?

    No, it does not. Both new and existing customers can activate Freedom Bundles as long as their smartphone is registered with the IMEI tagging system.

  • What do customers have to do to get a Freedom Bundle?

    Here are the things a customer must do to get a Freedom Bundle:

    • Customer needs to buy new smartphone with Freedom Bundle sticker from IM3 Ooredoo on the smartphone’s packaging
    • The customer must enter/activate the Indosat Ooredoo SIM card into the new smartphone/registered IMEI
    • When the SIM Card is inserted into the smartphone, the system verifies IM3 prepaid card on the IMEI smartphone.
    • The customer must make sure the number used is active and has enough credit.
    • The customer need to reply notification to 990 & follows the activation instruction
    • Should anything go wrong and customer didn’t receive activation instruction they can restart their device and wait for approx. 5min or dial *123*990#.
    • The customer's credit will be deducted every month and Freedom Bundle will be activated
    • Customers can enjoy Indosat Ooredoo Freedom Bundle.
  • How to activate Freedom Bundle?
    Here are the steps to activate Freedom Bundle:
    1. Make sure customers buy a new smartphone with a Freedom Bundle sticker.
    2. Insert the IM3 Ooredoo prepaid card into the smartphone.
    3. For new subscriber, please register the IM3 Ooredoo number to 4444 or follow the instructions on the smartphone.
    4. The subscriber will receive an SMS notification related to the Freedom Bundle. Customer need to reply the notification/SMS to 990 & follows the instruction. The credit will be deducted and the package will activated.
    5. To unsubscribe the Freedom Bundle package, send "BUNDLING UNREG" to 990. All remaining quotas will be forfeited.
    6. How to check quota:
      • SMS, type “USAGE” and send to 990
      • UMB, press *123#
      • Via myIM3 app that can be downloaded at Google Play
    7. If you have problems activating the package, please dial 185.
  • What about customers that already have a data plan and want to switch to a Freedom Bundle?

    Make sure customers buy a new smartphone with a Freedom Bundle sticker. If the customer already has an active data plan and wants to switch it to this data plan, then the customer should simply reply "OK" and the old data plan will be replaced by Freedom Bundle package. For the record, the old data plan will be replaced or terminated by switching to this Bundle package.

  • What are the benefits of Freedom Bundle package?

    Freedom Bundle 12GB (Rp50K/month) package:

    Rate/month: Rp 50.000
    Data Benefits:
    All Network 2GB
    4G Bonus 10GB
    Stream On Spotify & iflix
    DATA ROLLOVER
    500MB
    Call & SMS Benefits: Unlimited call & SMS to fellow Indosat Ooredoo customers
    Content/application Benefit: Spotify:
    Free month of Spotify Premium subscription and 20% discount for the following months
    iflix:
    3 months iflix access without fee.
    Active Period: 30 days
    Renewal: 11 times (excludes activation)

    Freedom Bundle 2GB (Rp25K/month) package:

    Rate/month: Rp 25.000
    Data Benefits:
    All Network 1GB
    4G Bonus 1GB
    AppsON
    DATA ROLLOVER
    250MB
    Active Period: 30 Days
    Renewal: 11 times (excludes activation)

    Internet quota divided into 3 (all-network quota, 4G quota, StreamON or AppsON quota.)

  • Can the customer unsubscribe from Freedom Bundle package?

    Yes, subscribers may unsubscribe from Freedom Bundle package by typing "BUNDLING UNREG" and sending to 990

  • What is the connection between the benefits of the Freedom Bundle and a smartphone’s IMEI??

    Freedom Bundle package activation will lock the MSISDN and smartphone’s,IMEI so customers can not transfer the SIM cards to other smartphones and use the Freedom Bundle package’s benefits. 1 IMEI and 1 MSISDN will only get Freedom Bundle’s benefits once.

  • How long will Freedom Bundle package run with auto renewal? And what happens when Freedom Bundle package ends?

    Freedom Bundle package will run for 12 months at special renewal price. When it has completed the 12th month, the Freedom Bundle package will be shut off automatically and the customer will no longer have the package.

Freedom PostPaid

  • What is Freedom Postpaid?
    Freedom Postpaid is a new postpaid package from IM3 Ooredoo which provide you with BIG Quota On All Network, 4G Big Bonus. UNLIMITED Voice & SMS to all Indosat Ooredoo number, and Voice and SMS quota to other operator.
    Also enjoy APLIKASI TANPA KUOTA, Enjoy your Daily Apps and Free Spotify Premium & Iflix
  • What is Family & Friends Freedom?
    Family & Friends Freedom is the best Unlimited package for family and friend. In one account, you can subscribe additional number for family and friend. Any additional number can receive up to 70% of discount.
    For example only 108rb/number, each will get UNLIMITED 4G Big Bonus, 16GB BIG Quota On All Network, APLIKASI TANPA KUOTA, 6 months free of Spotify Premium & Iflix and Unlimited Voice and SMS to all Indosat Ooredoo number and other operators.
  • What is the benefit of Freedom Postpaid and Family & Friends Freedom ?
    The benefit of Freedom Postpaid are:
    • SAME Price as Freedom Combo with MORE benefit
    • BIG Quota On All Networks
    • 4G Big Bonus
    • APLIKASI TANPA KUOTA
    • UNLIMITED Voice & SMS to Indosat Ooredoo
    • Voice & SMS to other operators
    Enjoy up to 70% discount for every additional number subscribed to Family & Friends Freedom with all the above benefits included.
  • How to Subscribe to Freedom Postpaid and Family & Friends Freedom ?
    New or existing Postpaid customer and migration from Prepaid customer can apply to Freedom Postpaid and Family & Friends Freedom by the following ways:
  • How fast is internet speed for Freedom Postpaid package?
    Internet speed up to to 185 Mbps(Download), using 4G network, supported devices and USIM 4G.
  • How’s the internet usage of Freedom Postpaid hierarchy?
    Internet usage hierarchy:
    • Stream On & Quota for Apps
    • 4G quota (in 4G coverage)
    • Main quota
    • Tariff Rp/KB
  • How to check balance of Freedom Postpaid Quota and bonus 4G quota?
    To check the left-over quota of Freedom Postpaid Package, do one of the followings:
  • What will happen if I run out internet quota?
    Customer will be charged with retail tariff or Extra quota can be purchased.
  • Can I use data quota for roaming?
    No, quota internet is for domestic use only
  • Can I use my voice call and SMS benefit to Indosat Ooredoo located outside Indonesia?
    Yes, you can use Free Call and SMS benefits to call any Indosat Ooredoo number that on roaming abroad. And the destination number would be charged with operator roaming partner tariff. Free call and SMS only applied for domestic.
  • While I using Freedom Postpaid package, can I buy another voice call & SMS package?
    Yes, you can buy other package for voice & SMS while you are on Freedom Postpaid package.
  • Is Fair Usage Policy (FUP) applied to Unlimited bonus?
    For customer's convinience in using the service, Fair Usage Policy (FUP) is applied for UNLIMITED 4G and UNLIMITED Voice & SMS
  • Why do I need to subscribe Spotify Premium & Iflix ? What is the benefit for me?
    Spotify Premium is a streaming music service to over 30 million songs , the benefit of it such as :
    • Play any song
    • Download music & listen offline
    • Without ads
    • The sound quality is better
    Iflix is an Internet TV with a variety of contents that you can choose from. With this application you are able to enjoy streaming TV series and films with the best quality using the internet which can be watched through your smartphone, laptop, tablet or TV.
  • Can Freedom postpaid customer move to another Freedom package?
    Freedom postpaid customer can move to another package with the following conditions:
    • Move to higher package (e.g from L to XL)
    • Flat tariff applied to Freedom postpaid package and the tariff will applied according to new term and condition of the new subscribed package.
    • Benefit of the remaining Freedom postpaid package will be reset and new benefit of the new package will applied according to the new package.
  • Can Freedom Postpaid customer use the LIMIT feature ?
    Customer can still use LIMIT feature with condition the LIMIT value is exclude Freedom Postpaid Package monthly abodemen and does not include VAT. Available options of Limit can be found on *123#
  • Can additional number in Family & Friends package use the LIMIT feature?
    Yes, Limit can be set also for additional numbers

Super Plan

  • What is Super Plan?
    Super Plan is a postpaid package from IM3 Ooredoo that enables you to receive FREE Smartphone, Credit Balance, Unlimited Stream On, Enjoy your Daily Apps and Spotify Premium & Iflix. You can get all in Super Plan package starting from Rp200.000/month with 12 or 24 month contract.
  • What are the benefits of Super Plan?
    The benefits of Super Plan are:
    • FREE Smartphone
    • Credit Balance worth the price of package
    • STREAM ON & Enjoy your Daily Apps
    • Free Spotify Premium & Iflix
    • Package with lots of choices in subscription prices, contract period, and payment methods.
  • How to register for Super Plan?
    New customers, migrating customers from prepaid and postpaid customers can register for Super Plan
    • New customers: visit nearest Indosat Ooredoo stores / Indosat Ooredoo partners (Erafone, Oke Shop, Global Teleshop & Android Land) or you can visit online store E-Store
    • Postpaid customers (changing package): visit nearest Indosat Ooredoo store
    • Migrating from Prepaid: visit nearest Indosat Ooredoo store
  • What are the payment methods for Super Plan?
    There are 2 payment methods in Super Plan:
    • Credit Card installment for 60% of contract and direct debit for the remaining 40% of the contract
    • Full Payment with cash, debit card, or credit card for 100% worth of contract
  • Can I get Smartphone outside the plan/package chosen (outside the terms of free smartphone)?
    Yes, you can get other smartphone with the price higher than the free smartphone with additional charge / cash out
  • What can I use the credit in Super Plan for?
    The credit can be used for:
    • Calls, SMS, Date (domestic)
    • Calls, SMS overseas (IDD, FlatCall)
    • Internet Add-On Package purchases, Calls, SMS
    • VAS & Content purchases
    Credit cannot be used for Roaming, Premium Calls & SMS, and also Credit & Gift Package transfer
  • What happens if the credits’ finished or if there are remaining credits before billing period?
    Credits that remain on the end of billing period will not be accumulated to the next billing months
    However, if the credits run out before billing period the excess use will be added to the postpaid bill
  • If I am registered to Super Plan package, can I buy additional Internet, Calls & SMS package?
    Yes, you can buy additional Internet, Calls & SMS package while subscribing to Super Plan Package.
  • Why do I have to use to Spotify Premium & Iflix ? What are the benefits?
    Spotify Premium is a music streaming service that gives you access to more than 30 million songs, some other benefits are:
    • You can play any songs
    • Download music & listen to it offline
    • No advertisements

    Iflix is an Internet TV with a variety of contents that you can choose from. With this application you are able to enjoy streaming TV series and films with the best quality using the internet which can be watched through your smartphone, laptop, tablet or Tablet

  • Which Super Plan customers are eligilble for Free 6 Month of Spotify Premium?
    Super Plan customers that activates a new number since 30 March 2016 and is on a package with minimum 200K/month subscription price. On the 7th month and so on, a 10% discount for Spotify Premium applies.
  • After the contract ends, what choices does Super Plan customers have?
    After the contract ends, Super Plan customers could opt to:
    • Stay on the existing Super Plan package and customer will get monthly credit balance
    • Change to other Postpaid package outside Super Plan
    • Renew Super Plan package subscription with new contract
  • Can Super Plan customers use the LIMIT feature?
    Customers could still use the LIMIT feature as well as ALARM. To maximize the monthly credit benefit given, customers are advised to choose a minimum amount of LIMIT which is the same as the package value. LIMIT nominal is excluding PPN

Internet, Nelpon dan SMS

  • What is Postpaid Internet, Voice, SMS Package?

    Internet, Voice, and SMS Package is an add-on package for retail postpaid customer which allow you to get internet access, make a call & sms to Indosat Ooredoo or Other Operator without timeband. Detail information for each package can be found on each section

  • Is Postpaid Internet, Voice, and SMS Package eligible to all postpaid customer ?

    Availability of Internet, Voice and SMS package is varied depend on customer main package and registration channel

  • What will happen if my Postpaid is not active (softblock, hardblock, suspend), while still has remaining quota balance?

    Your remaining internet, voice, and sms quota balance could not be used in not active period

  • How can I register Internet, Voice, and SMS Package?

    You can register Internet, Voice, and SMS package via:

    • Dial *123# choose Internet/Nelpon/SMS
    • myIM3 application
    • Contact Center 185 or Store
  • How is the usage priority of Internet, Voice, and SMS Package?

    Internet Package:

    • Quota Internet Package (local quota, 4G quota, rollover quota, main quota)
    • Quota Main Package Postpaid
    • Retail Tariff

    Voice Package:

    • Quota Voice Package On-Net
    • Quota Voice Package All-Net
    • Quota Main Package Postpaid
    • Tarif Retail

    SMS Package:

    • Quota SMS Package All-Net
    • Quota Main Package Postpaid
    • Tarif Retail

  • What is an Internet Package?

    Internet Package is a new package from Indosat Ooredoo which enable you to get internet access in Indosat Ooredoo Network without time band and 4G Bonus
    Your leftover quota can be used/accumulated if your package is successfully renewed

  • What is the benefit of Internet Package?

    Benefit of Internet Package are :

    • Bonus 4G Quota
    • Data Rollover
    • Applied for 24 HOURS
    • Applicable to use in all Indosat Ooredoo Network
    • Enjoy Your Daily Apps
    • Midnight Quota
  • What is Data Rollover?

    Data Rollover is the newest feature from im3 ooredoo that enable customer to use their leftover quota in the next month for one year
    With Data Rollover you won’t lose your left over quota

  • How to get Data Rollover in Internet Package?
    Just by subscribing to Monthly Internet Package and make sure that you always have credit for package renewal, then your leftover quota can be use and accumulated in the next period
  • What is Enjoy Your Daily Apps?
    Special quota which can be used to access daily popular apps without using their main quota.
  • What is Midnight quota?
    Midnight quota is a bonus internet quota that can be used between 01.00 until 06.00 AM
  • How fast is Internet Package internet speed access?

    Internet access speed Download is up to 185 Mbps , applied in 4G network, using supported devices and using USIM 4G

  • How to check my remaining internet quota?

    To check remaining quota internet you can access to:

    • Dial *123#, choose Internet Package then choose "Status & Info"
    • myIM3 apps
    • Text "USAGE" to 363
  • What will happen if I run out of 4G quota bonus?
    If 4G quota 4G is depleted, next usage will take your main quota balance
  • What will happen if I run of internet quota?
    You will be charged with retail charging Rp 2/KB or buy Extra Quota https://indosatooredoo.com/id/personal/producttariff/im3/internet-extra-package
  • Could this Internet Package be given as Gift package?
    YES, Internet Package could be sent to Indosat Ooredoo number with no data service (internet or blackberry). GIFT is not eligible to postpaid number. Internet Package is eligible only for prepaid number (old and new card)
  • Is there Any automatic renewal for Internet Package?

    Yes, there will be automatic on internet package if there is sufficient balance, the leftover quota will be accumulated

  • What will happen to my remaining Internet Package if I buy any other data package? What if vice versa?

    If customer still active in Internet Package and want to any other data package (and vice versa), it will applied as rule below:

    • If rebuy to similar package or higher price package then remaining quota from previous package will be accumulated
    • If rebuy to lower package, then remaining quota from previous package will be deleted
    • Active package period time will refer to the last registered package
  • Can I subscribe to package Internet, Booster Data or Super Internet in the same time?
    No. you can only subscribe to 1 package
  • Can I use internet package for roaming?
    No. package quota is for domestic use only. Any roaming usage will be charged in local roaming tariff
  • What is the Phone Call Package?
    The Phone Call package is a new package from Indosat Ooredoo that allows you to communicate with other Indosat Ooredoo users or other operators for 24 hours.
  • Why should I purchase the Phone Call Package?
    You can freely choose the Phone Call Package that best suits your needs. In addition, our new Phone Call package comes in various affordable prices.
  • Can I purchase other phone call packages at the same time with this new phone call package?
    Yes. You can purchase other phone call packages at the same time with this new phone call package, or you can also purchase the same phone call package repeatedly. The phone call quota will be accumulated.
  • Can the Phone Call Package be used abroad?
    No, the quota of the phone call package is only applicable for domestic use. International tariff will be charged for international roaming in accordance with the regulation of the country concerned.
  • What if I reach the limit of the phone call quota in the middle of a phone call?
    The ongoing phone call will be terminated, and applicable normal retail tariff will be charged to the excess minutes.
  • In what areas is this phone call package applicable?
    This phone call package is applicable in all areas of Indonesia.
  • What is the SMS Package?
    The SMS package is a new package from Indosat Ooredoo that allows you to communicate through SMS with other Indosat Ooredoo users or other operators for 24 hours.
  • Why should I purchase the SMS package?
    You can freely choose the SMS Package that best suits your needs. In addition, our new SMS package come in various affordable price.
  • Can I purchase other SMS packages at the same time with this new SMS package?
    Yes. You can purchase other SMS packages at the same time with this new SMS package, or you can also purchase the same SMS package repeatedly. The SMS quota will be accumulated.
  • Can the SMS package be used abroad?
    No, the quota of the SMS package is only applicable for domestic use. International tariff will be charged for international roaming in accordance with the regulation of the country concerned.
  • What if I run out of my SMS quota benefit?
    Applicable normal retail tariff will be charged to the excess SMS.
  • In what areas is this SMS package applicable?
    This SMS package is applicable in all areas of Indonesia.

International Roaming

  • What is International Roaming from Indosat Ooredoo?

    International Roaming Service of Indosat Ooredoo is where you can use telecommunications services (calling, SMS and internet) when traveling abroad with special rates apply to International Roaming.

  • If I want to travel abroad do I need to enable International Roaming feature?

    Prepaid Customers do not need to activate the International Roaming feature because it is automatically activated when customers activate a prepaid card (Perform Prepaid Register)
    For the postpaid customers, customers can activate International Roaming feature through Digital contact center Indosat Ooredoo (cs@indosatooredoo.com or @indosatcare) or Indosat Ooredoo Store with the terms must be active for more than one year, if it has not reached one year customers can activate in nearest Indosat Ooredoo store by putting deposit with amount of Rp 1,500,000 (can not be withdrawn but can be used to cut the bill) or change Direct Debit payments.

  • What is the Control Data Roaming?

    Facilities of Indosat Ooredoo that can monitor their data usage and prevent bill surges on the data usage while abroad. Customers will be sent 3 SMS Reminder that when your data usage has reached a certain limit and Warning Blocking (data usage reaches a certain deadline).

  • When do I get SMS reminders?

    Non VIP customers will receive an SMS reminder when limits are reached:

    1. Reminder 1 when the data usage has reached Rp 500,000
    2. Reminder 2 when data usage reaches Rp 1,000,000
    3. Reminder 3 when data usage reaches Rp 1,500,000

    Block Warning: when data usage reaches Rp 5,000,000

    VIP customers will receive an SMS reminder when limits are reached:

    1. Reminder 1 when the data usage has reached Rp 1,500,000
    2. Reminder 2 when data usage reaches Rp 3,000,000
    3. Reminder 3 when data usage reaches Rp 4.500.000

    Block Warning: when data usage reaches Rp 7,000,000

  • If I'm getting warning block, then can I still use my number?

    Mobile phones can still be used to make outgoing calls, receive calls, send sms and receive sms. Only data access are block by the system to prevent a surge in bill on data usage while abroad.

  • How to unblock control data roaming?

    Unblock data roaming can be done through:

    1. SMS : type UNBLOCK send to 777
    2. UMB : type *122*2*6# dial
    3. Email : cs@indosatooredoo.com
    4. Mention @Indosatcare
    5. After Unblock the data usage abroad no longer restricted
  • How to check data usage while roaming?

    Dial *122*2*5# or SMS : type DATA (space) ROAM send to 777 (charge base on SMS roaming price)

  • How to check unbilled usage while roaming?

    Unbilled usage can be check through:

    1. myIM3 Apps
    2. UMB : *122*6*2# dial
    3. SMS: type PUL send to 777 ( charge base on SMS roaming price)
  • What is the tariff for International Roaming ?
  • If I go to Saudi Arabia, Does it have the same rate with other country?
  • Will Indosat Ooredoo provide me a SMS guidance after I arrive at foreign country?

    "Yes. You will get a 3 SMS Bon Voyage which consist of:

    1. Data Rate Info
    2. Info Rates Call and SMS,
    3. Cek usage and Contact Center as well as the Indonesia Embassy
  • What if I run out of balance while going overseas?

    Reload your balance can be done through myIM3 Apps:

    1. Enter to reload page
    2. Choose payment methode Dompetku/CC/Debit
    3. Choose your nominal reload and follow the instruction
  • When I am abroad, how do I contact the call center and how much is the tariff?

    When abroad, you may contact us through:

    1. Twitter @indosatcare
    2. Email to cs@Indosatooredoo.com
    3. myIM3, at ‘Contact Us’ menu
    4. Web portal, click here

SMS Content

  • Why does my balance quickly run out after receiving a SMS?

    If your balance run out quickly after receiving the SMS, There is a possibility thatyou received an SMS content and responds so that you subscribe to that SMS Content. SMS Content mostly consists of 5 digits (eg 99887, 95999, 99558, and others) with the rate varied depending the content.

  • What does SMS Content mean?

    SMS Content is an additional service from Indosat Ooredoo provided under cooperation with a third party (Service Provider). You can enjoy SMS Content by registering first.

  • Why does my number frequently receive SMS Content?

    You frequently receive SMS Content, because you have responded/replied to SMS subscription.

  • What should I do to stop SMS Content subscription?

    Steps to unsubscribe SMS Content

    1. Through myIM3 Apps
      • On the Home page, select the Remaining Quota menu Then you will enter in Quota Details, choose the VAS package that you want to deactivate in the Content Subscription column Then you will get content notifications if the content has been deactivated.
    2. Through UMB
      • dial to * 185*2*1# on your device
  • If I have stopped my subscription but I still receive SMS Content, what should I do?

    The process of terminating the SMS Content is 1x24 hours after you deativated by SMS or MyIM3 Application.

    But if after 1x24 hours you still get SMS Content, please contact Indosat Ooredoo's Customer Service for help to stop:

    Call Center 185
    my185
    UMB *185#
    Twitter @indosatcare

MyIM3

  • What is myIM3?
    myIM3 is a digital service from Indosat Ooredoo that provide information and service request of Indosat Ooredoo customers.
  • What services are provided by myIM3?
    myIM3 provides :
    • Customer Profile
    • Card Information
    • Register Package
    • Package Usage Information
    • Billing Postpaid
    • Reload
  • How can I access myIM3?
    You can access from your smart device (such as : smartphone and tablet). Do registration and use your username and password to access myIM3.
  • What if forgot my password?
    You can click 'Forgot Password' link on the login area and follow the instructions.
  • What would happened if I access https://myIM3.indosatooredoo.com from my smart device?
    myIM3 will automatically display information about myIM3 and link to download myIM3 from Google PlayStore and Apple AppsStore
  • How do I get PUK number?
    Select 'Others' menu then select 'View PUK'
  • How to view my invoice?
    Select 'Billing' menu, then select 'View Billing Info' menu.
  • How to do voucher reload?
    Select 'Voucher Refill' menu, then follow the instructions
  • What is the different between myCare and myIM3 application?
    myIM3 is the latest version of self-care application from Indosat Ooredoo.
  • How does Control Data Usage feature works?
    Control Data Usage is a feature that enables customers to control the data usage and application on their smartphone effectively. Choose menu ‘Control Data Usage’ from dropdown menu and click on the ‘Data Saving Mode’ button and choose the applications you often use to activate it.
  • Does each of myIM3 account can only be used by 1 Indosat Ooredoo number?
    Each myIM3 account can be used to manage multiple Indosat Ooredoo numbers. Click 'Add/Delete Number' from dropdown menu to add/delete the numbers you manage in myIM3 account.
  • Why do I receive different package offer in myIM3 from my friend which also have myIM3 application?
    myIM3 has distinct feature that can identify customer’s behaviour and come up with the best offer that suits each customer. This mean each customer might have different offer from the other.
  • ?

    Like other operating systems, iOS or Android will also produce Caches. The longer its used, the more Cache files stored. So let’s consider the following steps:

    iOS:
    • Open the "Settings" menu in IOS and then select the MyIM3 application
    • Then you can simply choose "Clear History and Data Website"
    • By doing this step, the Cache and data from the myIM3 application will be clean again like before

    Android:
    • Open the "Settings" menu on Android then select Apps or Application Manager
    • Select the myIM3 application icon and then select Storage
    • Then click Clear Cache to delete
    • By doing this step, the Cache files from the myIM3 application will be clean again like before

 

Paypro

  • What is electronic money?
    Electronic money is a virtual wallet that uses the Handphone Number as the account number. The virtual wallet can store money and be used for various activities/transactions such as purchases, paying bills, and transfers.
  • What is PAYPRO?
    PayPro is a server-based electronic money which uses a consumer’s cellular phone number as the ID and PIN to do payment transactions.
    With Paypro application, you can easily pay daily transactions such as electricity bills, water bills, phone bills, money transfer, mobile credit top-up, and many more.
  • What are PAYPRO benefits?
    By paying using PayPro, you can enjoy the following benefits:
    • Pay, purchase, and transfer money from your mobile phone
    • Easy to top-up through thousands of IM3 outlets
    • Hassle-free money transfer
    • Added benefits and privileges exclusively for IM3 Ooredoo customers
    • Safe and convenient way to do payment transactions
  • What are the categories of PayPro customers and what are the benefits of each category?
    PayPro consumers can be categorized as Regular or Premium users. The table below shows the benefits from each user category:
  • What are the benefits of PayPro for Indosat Ooredoo customers?
    There are several advantages of Indosat Ooredoo customers compare to non-Indosat Ooredoo customers:
    • Get cashback 20 % ( PLN, BPJS, Alfamart and Commuterline Transportation.
    • Get PayPro Sticker ( Cashback IDR 20K for first reload )

    *) Cashback is valid from April, 25 th 2017, during promo period.

  • How to register PayPro and what are the terms?
    To register, users must have an active mobile number. There are 3 ways to register:
    1. Register via UMB at *123*789# (IM3 prepaid and postpaid subscribers only)
    2. Register via the myIM3 app (IM3 prepaid and postpaid subscribers only)
      *(The new myIM3 application is available in playstore/appstore from 6 May 2017)
    3. Register via the PayPro app (non-IM3/Indosat users)
  • How to register on Paypro app?
    Download the app via Playstore (Android) or AppStore (iOS) then follow the instructions below:
    1. Enter your mobile number then click "Next."
    2. The verification code will be sent via SMS.
    3. Enter the verification code.
    4. Create your PIN.
    5. Select "Get started" to avail of a Regular Paypro account or select "Get Premium" to upgrade to Premium PayPro account.
  • How to become a premium PayPro customer?
    To upgrade to Premium PayPro account:
    1. Via UMB:
    • Access UMB *123*789#.
    • Choose menu 7 “My Setting”.
    • Choose menu 1 “Upgrade to Premium”.
    • Enter your mobile number, name, ID (KTP) number, and biological mother's name.
    • Customer will receive an SMS notification if registration is successful.
    1. Via MyIM3:
    • Go to PayPro menu
    • Choose “Account setting”
    • Choose “Upgrade to Premium”
    • Enter your ID (KTP) number
    • Enter your biological mother’s name
    • Select “Accept” if you have read and agree to the Terms and Conditions.
    • Customer will receive an SMS notification if registration is successful.
  • Can I have more than one PayPro account?
    Yes, you can have more than one PayPro account by using a different mobile number. One phone number can only be used for one PayPro account.
  • What are the features of PayPro?
    PayPro features that you can enjoy include:
    • Balance information and transaction history.
    • Top-up at ATM, Indosat Ooredoo outlet (IM3 customer only) and PayPro agent/partner.
    • Cash-in at Indosat Ooredoo outlet (Indosat Ooredoo customer only) and other outlets such as Alfamart, Indomaret.
    • Money transfer (to fellow PayPro user, bank accounts, cash transfer)
    • Top up PayPro sticker for Commuter Line
    • Purchase and bill payments such as PLN, BPJS, phone etc.
  • Are there minimum or maximum balance for PayPro account?
    There is no minimum balance; the maximum balance depends on the type of Paypro account you have. PayPro Regular has a maximum balance up to Rp1.000.000 while PayPro Premium has a maximum balance up to Rp10.000.000.
  • Does PayPro charge interest and administration fees?
    There are no interest and administrative charges, but certain transactions are subject to transaction charges and/or SMS charges.
  • What if I forget my PayPro PIN?
    Reset your PIN by calling the PayPro Call Center: 185 (Indosat Ooredoo user) 021-30008789 (non-Indosat Ooredoo user)
  • If my handset is lost, is my PayPro account gone too?
    If your handset was lost or stolen, it is advisable to go to an Indosat Ooredoo outlet to get a new card. Re-download myIM3 application then login again using the same ID.
  • If my mobile number is forfeited, is my PayPro balance and account also scorched?
    Do not worry, your PayPro balance is safe.
    1. If you use Indosat Ooredoo number, your balance is not lost and you can still withdraw cash at the nearest Indosat Ooredoo outlets in accordance with applicable terms.
    2. If your number is not an Indosat Ooredoo number, your PayPro balance on previous number can be transferred to another PayPro number.
  • My phone number is inactive. What about my PayPro balance?
    Your PayPro balance is still available and stored on the server. To get it back, you must re-activate your mobile number.
    If there is still a problem related to PayPro balance after your number re-activated, then you can contact the PayPro customer service (021- 30008789)
  • If my phone number has been inactive or is past the idle period, can I still receive remittances?
    Yes, you can still receive remittances.
  • I have made payment transactions with PayPro but did not get any notification. Was my transaction successful?
    You may view the last 5 transactions through the transaction history in 'Account Settings' via UMB 123 or myIM3 application.
  • I made a purchase/bill payment/money transfer transaction, but I incorrectly entered the destination number. Can I cancel the transaction?
    Confirmed transactions with PIN verification cannot be undone. Therefore, it is advisable to make sure all the information are correct before the confirmation.
  • What is the maximum amount of cash-in I can do at the store?
    The maximum amount of cash-in you can make is Rp10.000.000, but is dependent on funds available at the stores or merchants.
  • Are PayPro and Dompetku the same?
    Yes, Dompetku has changed its name to PayPro. Details can be seen in the info at the beginning.
  • If I already have Dompetku app, will it change automatically to PayPro?
    To migrate from Dompetku to PayPro, you have to download myIM3 app (for IM3 customers) or download PayPro app (for non-IM3 customers.)
  • What about my existing Dompetku account and balance?
    Your balance will not be lost while using PayPro.
  • I have paid a bill with PayPro and the transaction gone failed but my balance is deducted. How to call my balance?
    For PayPro inquiries, you can contact PayPro Call Center at 021-30008789. Service schedule: Monday – Sunday at 8 AM – 8 PM.
  • I have an IM3 number and want to know about PayPro products. Where should I look for the information?
    For IM3 customer, you may call 185 or Customer Service hotlines: (021) 30003000, (021) 54388888. You may also email CS@indosatooredoo.com or visit the website: im3ooredoo.com/PayPro

Obrol

  • What is IM3 Ooredoo Obrol SERVICES app?
    IM3 Ooredoo Obrol is a 3G/4G and Wi-Fi-based SERVICES mobile app from Indosat Ooredoo made for calling, chatting, sharing location and photos for free to other app users. You can also use the app to call and send SMS to handphone numbers (all operators) or landline.
  • Who can use IM3 Ooredoo Obrol app and how?
    All Indosat Ooredoo customers (postpaid and prepaid) are free to use the IM3 Ooredoo Obrol app.
  • How can you access the IM3 Ooredoo Obrol SERVICES app?
    You can access the app through your smartphone when you have an Android (minimum ver 2.3) or iPhone 4S (minimum iOS 7) operating system.
  • Can you use IM3 Ooredoo Obrol SERVICES app on all networks?
    Yes, you can use the internet on 3G/4G or Wi-Fi networks while using the IM3 Ooredoo Obrol SERVICES app.
  • Why do I need to use IM3 Ooredoo Obrol SERVICES app?
    Here are the benefits of using IM3 Ooredoo Obrol app:
    • You can make calls, chat, share your location and photos to other IM3 Ooredoo Obrol SERVICES app users with crystal-clear call quality just like calling to another handheld device.
    • With this app, you can create group chats with maximum 100 participants. Other than that, you can also send voice chats to other IM3 Ooredoo Obrol users.
    • You can also call and send SMS not only to other app users, but also to handphone numbers (all operators) or landline by purchasing an IM3 Ooredoo Obrol package.
  • Will I be charged internet tariff while using IM3 Ooredoo Obrol app?
    Yes, you will be charged internet tariff while using IM3 Ooredoo Obrol app, from downloading the app, opening the app, making calls on the app and sending SMS or chatting.
  • Can I get a special tariff to call a foreign number with IM3 Ooredoo Obrol package?
    Yes, you can. You can enjoy the benefit of special tariff to call a foreign number by using the code 01016. If you don’t use the code while making a call, you will be charged the normal international calling rates.
  • To which countries can I make calls with the special tariff benefit with the IM3 Ooredoo Obrol package?
    The special tariff benefit using the code 01016 are only valid to call numbers from these countries:
    1. Malaysia
    2. China
    3. Saudi Arabia
    4. Singapore
    5. Taiwan
    6. Brunei Darussalam
    7. India
    8. Hongkong
    9. South Korea
    10. Thailand
    11. USA
  • Is the special tariff benefit for calling and sending SMS on IM3 Ooredoo Obrol package valid for 24 hours?
    Yes, the special tariff benefit for calling and sending SMS on IM3 Ooredoo Obrol package is valid for 24 hours.
  • Can I send a text to a foreign number via IM3 Ooredoo Obrol app?
    Yes, you can still send SMS abroad via IM3 Ooredoo Obrol app, but you will be charged the normal international text rates.
  • Will I be charged an additional fee for using IM3 Ooredoo Obrol app abroad?
    Yes, if you are using the IM3 Ooredoo Obrol SERVICES app abroad through the Indosat Ooredoo’s internet roaming network, you will be charged an additional fee for the internet access according to Indosat Ooredoo’s international roaming tariff terms & conditions. If you are using the IM3 Ooredoo Obrol SERVICES app abroad through the foreign country’s operator, you will be charged the additional fee according to that operator’s internet tariff terms & conditions.
  • How do you get the IM3 Ooredoo Obrol SERVICES app?
    IM3 Ooredoo Obrol app can be downloaded on the App Store (for iPhone users) or Google Play Store (for Android smartphone users).
  • Do you have to purchase the IM3 Ooredoo Obrol app?
    No, IM3 Ooredoo Obrol app is FREE. However, downloading it will cost you your internet quota or you will be charged the retail internet tariff if you’re not subscribed to any data package.
  • What are the normal rates, if I didn’t want to register to IM3 Ooredoo Obrol package?
    The base rates for those who don’t want to purchase IM3 Ooredoo Obrol package are as follow:
    • Call tariff to other Indosat Ooredoo users IDR 150/min
    • Call tariff to other operators and international (only to selected countries) IDR 1,000/min
    • SMS tariff to all operators IDR 150/text
    • International SMS tariff will follow the current rates.
  • What are the benefits of purchasing the subscription package for IM3 Ooredoo Obrol?
    By subscribing, IM3 Ooredoo Obrol app users will be enabled to make calls not only to other app users, but also to all Indosat customers who don’t use the app.
  • Can I register my IM3 Ooredoo Obrol while abroad?
    Yes, you can register your IM3 Ooredoo Obrol while abroad as long as your Indosat number is still active and connected to the internet, and with sufficient credits.
  • Will the subscription to IM3 Ooredoo Obrol package be automatically renewed?
    Your IM3 Ooredoo Obrol package doesn’t require renewal, as the active period of the package is the same as your SIM’s active period. In case of depleted credits, you will receive a notification via SMS to repurchase the IM3 Ooredoo Obrol package.
  • Can you accumulate the benefits if you repurchase the same package more than once?
    Yes, benefits will be accumulated if you repurchase the same package more than once.
  • If I was making a call and used up my IM3 Ooredoo Obrol credits, would I get an SMS notification?
    If you happen to use up your IM3 Ooredoo Obrol credits while making a call, your call will automatically be disconnected and you will receive a notification via SMS to repurchase the IM3 Ooredoo Obrol package.

Layanan Live Chat myIM3

  • What is myIM3 live chat service?
    myIM3 livechat service is one of digital a customer service channel for selected Indosat Ooredoo postpaid customer to chat direcly with our representative agents asking about all things related Indosat Ooredoo products and services.
  • How to access myIM3 live chat service?
    The customer simply opens the "help" page in the myIM3 app, then customer will find the red live chat button on the bottom right of the page. The button written "Chat with us". Customers simply press the button, then the customer will enter the queue to chat with representative agent Indosat Ooredoo.
  • What things can be asked in myIM3 live chat service?
    Customer may inquire all information related to Indosat Ooredoo products and services
  • When customer can access myIM3 live chat service?
    MyIM3 live chat service opens at 09:00 am and closes at 17:00 pm on Monday-Friday. Saturday-Sunday and any public holiday are not available.

My185

  • What is my185?
    my185 is the first self-service in Indonesia to get info and report/complaint an issue that can be easily accessed for free by typing *185# from all kind of your device.
  • What services do my185 offer?
    my185 offers you services that allow you to:
    1. Report/complaint issue about Indosat Ooredoo product and services.
    2. Get info about Indosat Ooredoo product and services.
    3. Set the VAS in your Indosat Ooredoo number.
    4. Get your call/SMS and package activities/transaction of your Indosat Ooredoo number.
    5. Get the card profile of your Indosat Ooredoo number.
    6. Share the suggestion related with Indosat Ooredoo product and services.
  • How do I access my185?
    You can easily access my185 by typing *185# from all kind of your devices.
  • Is there any charge if I access my185 and is there any minimum balance I should have on my number?
    No, you don’t have to be worried because you won’t be charged for accessing my185 and there’s no minimum balance.
  • What is the difference between my185 and call 185?
    When you do a call to 185, you will be charged Rp400 per call (prepaid only). Yet there’s no charge for accessing my185 from your device.
  • What is the difference between my185 and *123#?
    By my185, you can write down your complaint and get more info about your Indosat Ooredoo number, product and services.
  • What is the difference between my185 and myIM3?
    You don’t need a device that support internet connection and data services to access my185. My185 can be accessed in all devices with no internet connection needed.
  • Why do I have to access my185?
    You can easily write down your complaint and get more info about Indosat Ooredoo products and services, without quota and credit.
  • Does my185 can be accessed in all kind of devices?
    Yes, you can access my185 in all kind of devices (smartphone/feature phone) with all kind of Operating System (OS).
  • When I access my185 in my smartphone, it says “Connection problem or invalid MMI code”, what should I do?
    You can do re-dial by re-type *185# on your device.
  • How do I report/complaint some issues in my185?
    You can report/complaint issues by following these steps:
    1. Dial *185# on your device
    2. Choose “Keluhan”
    3. Choose your kind of complaint
    4. Write down your complaint according to the format in the available column
    5. Choose Send
  • I want to report an issue about my credit that suddenly runs out, what type of complaint should I choose?
    You can define that kind of issue as VAS. To report it, you can follow these steps:
    1. Dial *185# on your device
    2. Choose “Keluhan”
    3. Choose “VAS”
    4. Choose “Content”
    5. “Tidak registrasi, pulsa terpotong”
    6. Write down your complaint according to the format in the available column
    7. Choose Send
  • The issue I had doesn’t exist in the list of “Keluhan” menu, what should I do?
    You can contact us on Twitter @IndosatCare or send email to cs@indosatooredoo.com.
  • What is “Status tiket”?
    Status tiket is the status of your complaint showing how far your complaint handled by our team. “In progress” means that your complaint is currently handled. “Closed” means that your complaint has been successfully handled by our team.
  • How do I check my report/complaint status?
    You can check your report/complaint status in my185 by following these steps:
    1. Dial *185# on your device
    2. Choose “Keluhan”
    3. Choose “Status Tiket”
  • Can I get my ticket status via email?
    You can’t, yet you can check your ticket status periodically in the existing menu in my185.
  • How do I know my complaint is currently being handled?
    You can know it by checking your ticket status in Status Tiket menu in my185. “In progress” means that your complaint is currently handled. “Closed” means that your complaint has been successfully handled by our team.
  • I have reported an issue/problem via Twitter @IndosatCare, can I see my report status in my185?
    You can know the status of your report sent to @IndosatCare, but make sure that you already know your report number.
  • I lost my sim card, can I get help or information via my185?
    The problem about the lost sim card can only be handled in Gerai.
    For your own convenience when visiting Gerai, you can do a booking first via myIM3 apps, by following these steps:
    1. Open myIM3 Apps
    2. Choose Menu in the upper left
    3. Choose “Contact Us”
    4. Choose “Web Booking”
    5. Choose “Book”
    6. Fill your personal data in the available column (Step 1)
    7. Fill the Gerai Detail; Gerai location, type of service, choose the date and time (Step 2)
    8. Finish
  • Can I buy a package via my185?
    In my185, you can only get information about packages available for your Indosat Ooredoo number. You can access *123# or myIM3 apps to buy packages.
  • Can I do Paypro registration via my185?
    You can only get information about how to register Paypro by following these steps:
    1. Dial *185# on your device
    2. Choose “Info”
    3. Choose “Berikutnya”
    4. Choose “Paypro”
    5. Choose “Cara Registrasi”
  • Can I reload my Indosat Ooredoo number via my185?
    In my185, you can only get information about how to reload your Indosat Ooredoo number.
  • Can I transfer some credits via my185?
    In my185, you can only get information about how to transfer your credit to the other Indosat Ooredoo number and the charge, by following these steps:
    1. Dial *185# on your device
    2. Choose “Info”
    3. Choose “Transfer pulsa” (If you want to know how to transfer credit) or choose “Tarif” (if you want to know how much it charged)
  • Can I check the remaining credit and active date of my Indosat Ooredoo number via my185?
    Yes, you can found your remaining credit and active date once you access my185 from your device.
  • How do I check the last three billings of my postpaid number?
    You can check your last three billlings by following these steps:
    1. Dial *185# on your device
    2. Choose “Info”
    3. Choose “Billing on Email”
    4. Choose the month you want to know the billing
  • How do I check the last payment of my postpaid number?
    You can check it by following these steps:
    1. Dial *185# on your device
    2. Choose “Info”
    3. Choose “Info tagihan”
  • Can I check the package status currently active in my Indosat Ooredoo number?
    Yes, you can check it by following these steps:
    1. Dial *185# on your device
    2. Choose “Info”
    3. Choose “Paket”
    4. Choose “Cek Status Paket”
  • Can I check my remaining quota via my185?
    Yes, you can check it by following these steps:
    1. Dial *185# on your device
    2. Choose “Info”
    3. Choose “Paket”
    4. Choose “Cek Kuota Paket”
  • What happens if I choose “Unreg semua layanan” menu?
    All of the active VAS on your Indosat Ooredoo number will be unregistered/stopped.
  • Can I choose what service that I want to deactivate/stop?
    In my185 you can only deactivate ALL the service at once.
  • Is there any notifications if the VAS is already deactivated/stopped?
    Yes, you will receive a notification once the VAS is already deactivated/stopped.
  • What should I do if within 1x24 hour the VAS has not deactivated yet?
    If that happens, you can report it via my185 by following these steps:
    1. Dial *185# on your device
    2. Choose “Keluhan”
    3. Choose “VAS”
    4. Choose “Konten”
    5. Choose “Gagal Unreg”
    6. Write down your complaint according to the format
    7. Send

    Or you can do unreg again via my185.
    If still doesn’t work, you can tell us by tweet to @IndosatCare or email us at cs@indosatooredoo.com

  • What is “Aktivitas”?
    Aktivitas is a menu in my185 that shows call, SMS and package history that ever been purchased in your Indosat Ooredoo number.
  • What call/SMS activity info that can I get in my185?
    You will get some informations about the last three calls/SMS, with description: destination number, charges, dates and times of calls/SMS.
  • Does that Activity include the incoming and outgoing calls/SMS?
    The activity is only for outgoing calls/SMS, not for the incoming calls/SMS.
  • Can I get all the call/SMS activities history of my Indosat Ooredoo number?
    You will get information about the last three outgoing calls/SMS activity of your Indosat Ooredoo number.
  • Can I know the activity of my package purchase?
    Yes, you will know the information about the last three packages purchased in your Indosat Ooredoo number.
  • What is “Profil Kartu”?
    Profil kartu is a menu that contains information about the name and identity number of ownership of your Indosat Ooredoo number.
  • My “Profil Kartu” is showing an inappropriate identity number and name of mine, what should I do?
    Please make sure that you already doing re-registration by following these steps:
    1. Type: ULANG#KTP number#KK number# Kirim ke 4444
    2. For example: ULANG#1234567890123456#1234567890123456#
  • Can I change my card profile in my185?
    You can’t, but if you already did re-registration, you can come to the nearest Gerai to do some changes.
  • How do I share a suggestion or critic via my185?
    1. 1. Dial *185# on your device
    2. Choose “Saran”
    3. Choose how much you feel satisfied with Indosat Ooredoo product and services.
      - “Puas” means you’re satisfied
      - “Tidak puas” means you’re not satisfied
      - “Netral” means you’re in between
    4. Write down your message in the available column
    5. Send

Indira

  • What is Indira?
    INDIRA (Indosat Ooredoo Digital Representative Assistant) is your virtual assistant service working 24/7 helping you to find information about Indosat Ooredoo products and services.
  • Where can I find Indira services?
    Currently Indira's services can be found on: 
    • MyIM3 application that can be downloaded according to the application on your mobile phone on the PlayStore or AppStore. Then you can go to the "HELP / HELP" page and you will find the Indira's icon on the right bottom.
     • Official Indosat Ooredoo website (http://IM3.do/help) and select the "Chat Us" button in the lower right column
  • What services that are provided by Indira?
    The services that are provided by Indira include:
     • Services
     In the assistance service you can check your bills, check credit, check packages / quotas also access customer services that are directly connected to our representative Customer Service agents, also you can check your complaint status
     • Products
     Indosat Ooredoo products provided by Indira for customers are differentiated into Prepaid and Postpaid customers. Indira also provides personalize offer called "Only 4U"!
     • Entertainment
     The entertainment categories offered by Indira vary greatly such as Games, Movies, Music, and Sports
     • Store
     In the "Store" section, customers will get the nearest Indosat Ooredoo Store or Store information and spread throughout Indonesia and you can immediately register for the queue number through Indira.
     • Ask Indira
     Don't worry Indira can help you to make it easier and understanding what you need by responding to the messages that you sent

  • How the terms and conditions to communicate with Indira?
    By initiating this conversation you agree to grant Indosat Ooredoo the right to record, store and / or analyze any conversations that occur with Indira services and use them for any Indosat Ooredoo promotional activities. Users are forbidden to hold talks that contain content that violates statutory provisions, among others: hoaxes, violence, and pornography. Indosat Ooredoo has the right not to respond to any conversation that has such infringing content.
  • How do I return to the main menu at Indira?
    By typing "Batal" (Cancel) on Indira so that you will be returned to the Main menu
  • How to end the question and answer session with Indira?
    • By choosing "Akhiri Sesi" (End of Session) when Indira asks "What else can I do for you?"
    • By sending a message to Indira by typing "Akhiri Sesi" (End of Session)
    • But if you don't respond to Indira for more than 5 minutes, then the question and answer session with Indira will also automatically stop by itself.

MyForum

  • What is MyForum?
    My forum is an online forum platform for all Indosat Ooredoo user to interact each other, ask and discuss about Indosat Ooredoo products and services. The inteactions happened within discussion thread in the forum.
  • How to join MyForum?
    For this first phase, customer who are able to join myForum are they who got special invitation form my forum admin. Invitation and login access will be sent to selected customer email with detail sender from “My Forum” with subject “Welcome to Indosat MyForum”.
  • What about for other visitor?
    As in this phase, for the visitor who don’t have the login access (username and password), they only can read articles and discussion threads. They cannot join the interactions in the threads.
  • What can customer/visitors do in myForum?
    Customer can find solution regarding their questions or inquiries about Indosat Ooredoo products and services. For them who already got the forum access, they can join discussion or even ask another member for a solution in discussion thread. Visitors can make friends and interact with another member and join the gamification which will be provided by inside the forum.
  • How to access MyForum?
    My forum can be accessed from myforum.indosatooredoo.com via desktop and mobile browser.
  • How to search information in MyForum?
    Visitor can search any keyword in search coloumn in myforum home page. After clicking the search button, it will show some discussions and articles related to the search topic.
  • How to start a discussion in myForum?
    Make sure customer log on to myforum with username and password given. In the homepage, customer can click the “Tanya Forum” button to start the discussion/ ask some questions to be discussed with other member

NATIONAL WEEK OF CONSUMER PROTECTION

  • What is the National Consumer Protection Week?
    What is the National Consumer Protection Week is a celebration of National Consumer Day Protection which was stated by National Consumer Protection Agency based on Law No. 8 in the year of 1999 about Consumers Protection.
  • When is the National Consumer Protection Week being held?
    The National Consumer Protection Week is held from April 19th to April 22nd.
  • When is the National Day of Consumer Protection is set?
    National Consumer Protection Agency has set April 20th as the National Consumer Day.
  • What is provided by Indosat Ooredoo on National Consumer Day?
    To celebrate the National Consumer Day, Indosat Ooredoo will give special surprises through Twitter account @indosatcare to Indosat Ooredoo loyal customers.
  • What is the objective of National Consumer Protection Week?
    To celebrate the Day of Consumers, Indosat Ooredoo will be continuing to improve the quality of service in order to improve its customer experience. For example by giving supporting facilities to help customers and always be ready to answer customer inquiries.
  • What is the consumer contribution on the National Consumer Day?
    Consumer has the important role to clearly understand each of the terms and conditions of the intended products. Indosat Ooredoo also provides supporting facilities to help consumer understands about the rights and obligations.
    National Consumer Day
  • What are the rights of the consumer?
    According to Article No. 4 of Consumer Protection Law, such as: rights of comfort, secure and safety, rights of the true information, rights of being heard for the opinion and the complaint of the used product or service.
  • What are the obligations of the consumer?
    According to Article No. 4 of Consumer Protection Law, such as : read or follow the instructions and procedures of the usage of a certain product or service, have a good intention in every payment transaction, pay the right amount of money as promised and follow the law procedure when facing dispute on consumer protection.

Yellow

  • I have subscribed another internet package, can I still buy Yellow 1GB package?
    Yes, you can although you have subscribed another internet package.
  • Can I buy Yellow 1GB package more than once?
    Yes, you can. Because there’s no limitation for buying the package. Yet there’s no data rollover applied to this package, so if you do re-buy for this Yellow 1GB package, remaining quota left in your previous purchase won’t be accumulated.
  • What happens if I buy Yellow 1GB-1 Day package today, then at the same day I also buy Yellow 1GB-7 Days package?
    You will be active in Yellow 1GB-7 Days package and the benefit of Yellow 1GB-1Day you purchased first will be lost. Please make sure you choose the package that suits you well before you buy the package.
  • What happens if I buy Yellow 1GB-7 Days in the outlet on Dec 2nd 2017, and I buy Yellow 1GB-3 Days package via UMB on Dec 5th 2017?
    Your quota will be reset and the active date of your package will be adjusted to the Yellow 1GB-3 Days package.

Unlimited

  • How do I register UNLIMITED package via SMS?
    You can easily register UNLIMITED package via SMS, by sending “keyword” below to 363.
    Paket Keyword
    UNLIMITED+2GB Net40K
    UNLIMITED+3GB Net60K
    UNLIMITED+7GB Net80K
    UNLIMITED+10GB Net115K
    UNLIMITED+15GB Net135K
    UNLIMITED JUMBO Net235K
  • How do I register for UNLIMITED YouTube package?
    Via UMB *123#
    1. Dial *123# on your device
    2. Choose “Paket UNLIMITED+YTUBE”
    3. Choose the package with amount of quota you want
    4. You will get info about the package you choose
    5. Reply “OK”
    6. You will get a notification saying that your package already registered

    Via myIM3 apps
    1. Open myIM3 Apps
    2. UNLIMITED YouTube package pop up banner will be appeared
    3. Click “BUY PACKAGE”
    4. Choose the package you want
    5. Choose the payment method you want
    6. You will get a notification saying that your package already registered
  • Will I be directly get the UNLIMITED access to all the apps when I registering to one of UNLIMITED package?
    You will get the UNLIMITED access to all the apps once you register to any UNLIMITED package, except YouTube. You have to claim first to get the UNLMITED YouTube access.
  • How do I get the UNLIMITED YouTube access?
    UNLIMITED YouTube access activation can only be done in myIM3 apps by following these steps:
    1. Make sure that you already registered in UNLIMITED YouTube package
    2. Make sure that you already installed and logged in to myIM3 Apps on your device
    3. Open myIM3 Apps
    4. Click “ACTIVATE” on the pop up banner that appears once you open myIM3 apps
    5. Activate the VPN connection on your device by clicking “OK” on the appearing banner
    6. Congrats! Now you can enjoy the UNLIMITED YouTube access, right after you see the following pop up banner.
  • Am I going to be charged when I do the activation process of UNLIMITED YouTube Access?
    No, you won’t be charged when you do the activation in myIM3 Apps.
  • What UNLIMITED package allows me to get the YouTube UNLIMITED access?
    Here are the UNLIMITED packages that allow you to get the UNLIMITED YouTube access.
  • Is there any time limit to access the UNLIMITED YouTube?
    No, UNLIMITED YouTube access can be used for 24 hours and it applies nationally.
  • Does Fair Usage Policy (FUP) applied to this UNLIMITED YouTube access?
    There’s no FUP applied to this UNLIMITED YouTube access, so you can enjoy the benefits of UNLIMITED YouTube access.
  • I have purchased and activated the UNLIMITED YouTube access in myIM3, why do I still can’t get the UNLIMITED access to YouTube?
    You have to activate the VPN first to enjoy the UNLIMITED YouTube access, where the notification to activate the VPN will be shown right after you activated the benefit of UNLIMITED YouTube access in myIM3 (there will be ��icon in the upper left of the screen). You have to make sure that the VPN is always turned on in order to keep you enjoying the UNLIMITED YouTube access.

  • What happens if the VPN is turned off?
    You still be able to access YouTube using your main quota or it will bypass your credit (if the main quota runs out).
  • How do I check the usage of UNLIMITED YouTube quota?
    You can check the data usage of UNLIMITED YouTube access in the homepage of myIM3 Apps.
  • How do I do unregistration for UNLIMITED YouTube benefit?
    For now, you cannot do unregistration for the UNLIMITED YouTube benefit.
  • Can I activate the UNLIMITED YouTube benefit over and over again more than once?
    No, you just can activate the UNLIMITED YouTube benefit once during the subscription period of UNLIMITED Package.
  • Can I enjoy the benefit of UNLIMITED YouTube while I’m abroad?
    No, the benefit of UNLIMITED YouTube can only be used nationally.
  • Is there any differences when I access the latest version of myIM3 and the old version of myIM3?
    Yes, you will feel the difference when using the latest version of myIM3 and the old version of myIM3. The latest version of myIM3 has new user interface/view where all features in the old version still exist, only the position is changed. You can start to update the latest version of myIM3 after December 4th. You will feel better experience when using myIM3, such as, there will be a reminder notification for those who have not activate benefit of UNLIMITED YouTube access yet, to activate the VPN in order to able enjoying the UNLIMITED YouTube access. And please always make sure that you already updated myIM3 Apps to the latest version.
  • I’m an iPhone user, can I still enjoy UNLIMITED YouTube benefit?
    For now, Apple users are not able to enjoy the UNLIMITED YouTube benefit yet. You will get this information once you logged in to myIM3 Apps. If you have already updated your myIM3 Apps to the latest version, you will see the following pop up banner once you logged in to myIM3 Apps.
  • What should I do if I failed to enjoy UNLIMITED YouTube benefit?
    If you failed to enjoy the UNLIMITED YouTube benefit, please pay attention to the following things:
    1. Make sure that you’re still subscribed to the UNLIMITED Package with price above Rp50.0000.
    2. Make sure that your VPN connection already activated. Usually there will be key icon in the status bar of your device.
    3. If the VPN connection is not active, you can log in to myIM3 Apps that will automatically activate VPN connection.
    4. The other way to activate VPN is by clicking the notification in the homepage of myIM3.

Mycare

  • Why is myCare closed?
    myCare is closed because Indosat Ooredoo is currently developing a better service that is more efficient for all Indosat Ooredoo customers.
  • When will myCare be closed?
    myCare web will be closed on December 31st 2017 at 24.00 WIB.
  • How do I manage my IM3 Ooredoo account if myCare is closed?
    You’re still able to do self-service to manage your IM3 Ooredoo account via myIM3 app that can be downloaded in Playstore and Appstore.
  • Is there will be myIM3 web to replace myCare web?
    In the meantime, you can’t enjoy the self-service via web yet.
  • Is myIM3 mobile app available in all operating system (OS)?
    For now, myIM3 App is only available for Apple and Android devices.
  • Do I still able to access myCare mobile app in my Blackberry and Windows phone?
    You’re still able to access myCare mobile app that has been installed in your Blackberry and Windows phone and has been registered in myCare before December 31st 2017.
  • What happens if I have not installed and registered yet after December 31st 2017?
    myCare App will no longer available in Microsoft App Store and Blackberry App World. So you cannot download myCare app anymore. To enjoy this service, you’re highly recommended to move your app to Android/Apple device. If you don’t have any Android/Apple device, you’re still able to access the self-care via UMB *123#.
  • I have been registered in myCare, do I have to register again in myIM3?
    No, you don’t have to register again. You can just do autologin in myIM3 app, or you can login with the same credentials with myCare.
  • Is there any service in myCare that changed and not available in myIM3?
    There’s no service changed. All the services in myCare are also available in myIM3. And myIM3 also gives a better service, such as, more discount offering, control data feature and e-money service. Moreover myIM3 comes with a more interesting design and easier navigation (user friendly).

HELP & SUPPORT

Need help with your IM3 Ooredoo products and packages?

ASK INDIRA