SOS Balance up to IDR 20,000
Press *505#

Don’t let your telecommunication convenience be cut off due to out of balance.
call and SMS to all Operators in any situation with SOS Balance. Get SOS Balance up to IDR 20,000 that you can return later when to up (Terms and Conditions Apply).
Press *505# now!

You will pay SOS Balance when do top up balance, plus service fee in accordance with the service fee table. Ex : If you take SOS Balance IDR 2,000 plus service fee IDR 500 when you top up IDR 10,000 :

  • IDR 7,500 will be added to main balance
  • IDR 2,000 will be used to pay SOS Balance
  • IDR 500 will be used to pay SOS Balance service fee automatically

  • Tariff SMS to all local operators IDR 100 / SMS
  • Tariff Call to Indosat Ooredoo users IDR 5 /second
  • Tariff Call to other operators IDR 17 / second


  • What is SOS Balance?
    SOS Balance is an emergency balance service to Prepaid users. The Balance will be added as SOS Balance that can be used to do call (all domestic Operators), SMS (all domestic operators), and package purchase activities.
    SOS Balance Value (IDR) Validity Period
    1,000 2 days
    2,000 2 days
    4,000 2 days
    5,000 5 days
    6,000 5 days
    8,000 5 days
    10,000 5 days
    15,000 10 days
    20,000 15 days
  • • What are the criteria for using SOS Balance service?
    You must meet the following conditions to be able to use this service:
    • Valid for prepaid customer.
    • Active period of the sim card >= 3 months.
    • Main credit < 2.500.
    • Already do payment for previous SOS Balance
  • What is the mechanism for this service?
    The mechanism are:
    • Every time you finish using Main balance, if you on the criteria list, system will send you “SOS Balance” offer via SMS
    • If you accept and respond to the offer, then system will inject SOS Balance with confirmed amount
    • SOS Balance validity period (refer to FAQ table no. 1)
  • How to get SOS Balance?
    You can get SOS Balance through this channels:
    • Respond to SMS SOS Balance Offer with reply to 505 with keyword : YA
    • Access UMB *505# and follow the instructions
  • How do I pay for the loan balance?
    Payment are made when you do top up main balance, such as physical voucher, electric voucher, bank / ATM and online channel. Not valid for SMS and Data balance purchases

    Loan repayments are made at the amount of loan balance plus service fee. Here is the table of service fee for each category:
    Request Nilai Loan (Pulsa Loan) DA 24007040 Maximum Service Fee Expiry Date
    SOS Balance 1K 1,000 450 2
    SOS Balance 2K 2,000 800 2
    SOS Balance 4K 4,000 1.600 2
    SOS Balance 5K 5,000 2.250 5
    SOS Balance 6K 6,000 2.700 5
    SOS Balance 8K 8,000 3.200 5
    SOS Balance 10K 10,000 4.000 5
    SOS Balance 15K 15,000 4.500 10
    SOS Balance 20K 20,000 6.000 15

    * Service Fee amount based on credit scoring
  • How many times can I get this ‘SOS Balance’ offer?
    System will send you SOS Balance offer minimum 1 time / day
  • Does this program apply to all Indosat Ooredoo users in Indonesia?
    This program apply to all Indosat Ooredoo Prepaid users, and not apply to Postpaid and IM2 users
  • What kind of service can use this loan balance?
    You can use SOS Balance for domestic call, domestic SMS, and can’t be used for Data, International call, International SMS, and all package (voice, data, etc)
  • How do I repay the Loan balance?
    When you top up, system will deduct Main Balance (MA) in the amount of loan value plus service fee
  • Can this SOS Balance be paid from the transfer balance?
    Cannot. Payment only can be done by top up balance
  • What about when I do top up balance and I still have SOS Balance remaining, can it still be used?
    If you reload while the remaining SOS Balance still available, the your SOS Balance will be used first until 0 ( Term & Condition of use), then your main balance will be used
  • How much is the tariff with SOS Balance?
    Here are communication tariff use SOS Balance:
    Tariff to All Operators Time Unit Tariff (IDR)
    Call to Indosat Ooredoo users Per Second Rp. 5
    Call to All Operators Per Second Rp. 17
    SMS to All Operators Per SMS Rp. 200
  • How to unsubscribe from this package?
    This service is not subscription based service so there is no extension of service
  • Can Transfer Balance be used to pay SOS Balance?
    No. Only top up balance (via physical voucher, electric voucher, bank, PayPro) can be used to pay SOS Balance


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